Health Benefits Representative - Hybrid

CVS Health • Plantation, FL

1d • $43,888 - $85,068 • Hybrid

About The Position

The Health Benefits Representative supports client retention by providing information and resolving issues for existing accounts throughout the life of each account. This independent, customer-facing role involves building strong relationships with plan sponsors and members. It is a hybrid office position based in Fort Myers or Plantation, Florida, with travel to multiple plan sponsor locations across Lee County. Duties at these locations include open enrollment meetings, new hire orientations, in-person concierge customer service and issue resolution, employee health fairs, and community and plan sponsor events.

Requirements

• 1–2 years of experience in the health insurance industry.
• Comfort traveling to assigned worksites within Lee County while following health and safety measures.
• Proficiency with Microsoft Office, including Outlook, Teams, Word, and Excel.
• Florida Health, Life and Variable Annuity Insurance License, as required by state law; it may be obtained within 120 days of the hire date.
• High school diploma or G.E.D.

Nice To Haves

• Knowledge and experience in managed care and/or sales, including product, process, and systems knowledge, account management, healthcare RFPs, and administrative operations.
• Strong oral and written communication skills.
• Presentation skills, including the ability to adapt communication delivery to the audience.
• Exceptional relationship-building skills, both internally and externally.
• Associate degree.

Responsibilities

• Handle member inquiries about customer service issues, benefits, and policy administration.
• Respond to customer requests for claim resolution, plan design changes, and benefit questions or clarifications.
• Travel to assigned plan sponsor worksites across Lee County to conduct open enrollment meetings and new hire orientations.
• Provide in-person concierge customer service and issue resolution.
• Participate in employee health fairs and community and plan sponsor events.
• Build strong relationships with plan sponsors and members.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED