Health and Wellness Manager
About The Position
The Transition-Aged Youth (TAY) Health and Wellness Center (HWC) Manager is responsible for overseeing the day-to-day operational needs of the TAY HWC, ensuring the completion of all program objectives, adherence to organization and contract regulations, policies, and procedures, and the safety and cleanliness of the Center and its surrounding external area at all times. Located at 888 Post Street, the TAY HWC is a 24/7 drop-in center focused on serving homeless and disenfranchised TAY ages 18-27 seeking respite and safety and supportive services to achieve stability in the 10 life domains: food security, shelter and housing, essential life skills, primary care, community mental health, substance use support, community building, education and training, employment and economic mobility, etc. The Manager is also responsible for coordination communication and action with the City on matters affecting the site, neighbors, and partners (i.e. Lower Polk Navigation Center, HSH, DPH, etc.) as outlined in partner agreements and policies. The Center Manager is a member of the Program Leadership Team and is expected to work collaboratively across programs to share and mobilize resources for community impact and devise solutions for inter-departmental challenges. The Center Manager must be willing to work non-traditional hours (early evenings, overnight, holidays and weekends).
Requirements
- Bachelor’s degree in social work or related field
- 3+ years’ experience in program management and administration
- 3+ years’ experience in staff supervision
- 3+ years’ experience in operations oversight in a community based social services agency
- 5+ years’ experience working directly with at-risk and high need individuals from disenfranchised communities including outreach, case management, counseling, etc.
- Knowledge of current theories and best practices relating to social work (e.g. harm reduction, stages of change and trauma-informed care)
- Ability to supervise, lead and manage a mid-sized team
- Must have strong people management skills and experience
- Ability to prioritize tasks, balance multiple assignments, meet deadlines, and thrive in a complex environment with multiple changing priorities
- Ability to understand, adhere to, and apply basic ethics, values and principles of social work; this includes case management regulatory practices
- Strong conflict resolution skills
- Commitment to the mission, values, and philosophy of GLIDE
- Must be able to obtain First AID/CPR certification within the first 3 months of employment
- Must be able to obtain Crisis Prevention/De-Escalation Certification within the first 3 months of employment
- Proficient in the use of a computer, specifically MS Office suite (Word, Excel, Outlook, PowerPoint)
- Experience with database management
Nice To Haves
- Ability to fluently speak another significant San Francisco language in addition to English a plus – Cantonese, Spanish, Tagalog, Russian
- Experience working with TAY and/or working in shelters, drop-in/crisis centers requiring significant operations oversight a plus!
- Salesforce a plus, but not required
Responsibilities
- Overseeing the day-to-day operational needs of the TAY HWC
- Ensuring the completion of all program objectives
- Ensuring adherence to organization and contract regulations, policies, and procedures
- Ensuring the safety and cleanliness of the Center and its surrounding external area at all times
- Coordination, communication, and action with the City on matters affecting the site, neighbors, and partners
- Working collaboratively across programs to share and mobilize resources for community impact
- Devising solutions for inter-departmental challenges
- Supervising, leading, and managing a mid-sized team
- Providing structure and coaching support to a diverse, large, and 24/7 staff for success
- Intervening in and documenting problematic/harmful behaviors
- Prioritizing tasks, balancing multiple assignments, and meeting deadlines
- Thriving in a complex environment with multiple changing priorities
- Helping develop, update, and maintain the Center’s Standard Operating Procedures, funder reporting, and other critical business communications and documentation
- Modeling, teaching, and coaching staff on a culturally responsive, trauma-informed, and compassionate approach to client services
- Responding to challenging difficult clients (e.g., angry, loud, intoxicated clients) in a skilled manner
- De-escalating volatile situations
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- Paid volunteer time
- Professional development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
