Health and Wellness Case Manager

World Relief•Winston-Salem, NC

7d•$22 - $23•Hybrid

About The Position

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care. This is a hybrid role- 4 days in office, 1 work from home.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World Relief’s Christian Identity and National Evangelicals For the Health of The Nation document
Valid driver’s license, access to reliable vehicle and ability to pass MVR standards
Experience in case management, health education, or related fields required
Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.
Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.
Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.
Strong interpersonal skills, including empathy, active listening, and conflict resolution.
Fluency in English required.

Nice To Haves

Experience with refugee or vulnerable populations preferred.
Degree in Social Work, Public Health, or similar field.
Cross-cultural experience.
Bilingual in any of the following languages: Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, Dari.

Responsibilities

Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments.
Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans that foster long-term self-sufficiency.
Maintain regular, proactive communication with clients throughout their service term to monitor progress, address emerging needs, and provide continuous support.
Guide clients through healthcare, social service, and community systems to build their independence and confidence.
Maintain precise, timely documentation and detailed case notes in full alignment with program standards and compliance guidelines.
Work closely with the Programs Manager and program staff to streamline client service delivery across department lines.
Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups for integrated client support.
Deliver holistic, wrap-around care by connecting clients to wrap-around community services and advocacy networks.
Assure all compliance measures are strictly maintained across all PC programming and service delivery.
Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner for reporting and evaluation.
Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
Submit any requested data to the program manager through monthly, semi-annual, and annual reports.
Maintain accurate and organized files and records of services provided.
Ensure continuity of services and reporting during staff transitions and in the absence of a Programs Manager.
Adhere to all World Relief policies, including but not limited to, incident reporting procedures, code of conduct, security safety and health.
Travel to and between High Point and Winston Salem office locations is a requirement for this position.
Perform other tasks and projects as assigned.