Health Advisor

Sun Life•Baltimore, MD

18h•Hybrid

About The Position

The Health Advisor role is responsible for providing high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. This is a full time Monday-Friday position with an on-call rotation generally every 4 weeks. Our Health Advisors occasionally accompany members on appointments in their region. PinnacleCare is a health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations. We are seeking candidates that live within the Midwest (Primary location: Chicago).

Requirements

Ability to work with a diverse range of people
Licensed Clinical Social Worker, Occupational Therapist, Registered Nurse or other health related field
Background in medical social work, nursing or case management
Clinical medicine, direct patient care or case management experience
Self-starter, ability to work independently and as part of a team
Excellent communication skills and sense of urgency
Compelling communicator, service oriented and ability to work collaboratively with others
Ability to navigate and adapt to a changing, fast paced work environment
Proficiency with MS Office
Excellent time management skills, agility in multi-tasking, decisiveness, bias towards action and proactive approach to medical needs of members

Nice To Haves

Hospital setting experience is preferred

Responsibilities

Be the trusted coordinator for all aspects of your member’s healthcare, from collecting medical records and scheduling appointments to arranging second opinions with top physicians as needed.
Work closely with Medical Directors and Researchers to offer the latest on treatments, clinical trials, and expert physicians. Members rely on your unbiased support to make informed decisions in any medical situation.
Be a dependable and compassionate support for your member and their family. They’ll turn to you for efficient, reliable guidance and comfort throughout their healthcare journey.
Develop and nurture relationships with physicians and hospital staff to ensure the best possible care of your members.