Health Benefit Advisor

Edward M. Kennedy Community Health Center, Inc.•Framingham, MA

1d•Onsite

About The Position

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts, serving Worcester, Framingham, Milford, and surrounding communities. It is a thriving and growing organization, expanding its team across sites. The Health Benefits Advisor position is based in Framingham and aims to provide education and enrollment opportunities for patients and community residents who lack access to healthcare and health insurance. This role involves working predominantly internally and in the field, collaborating with local community-based organizations throughout Milford, Framingham, Worcester, and surrounding towns. The Health Center fosters an inclusive workplace environment that promotes teamwork, accountability, and respect, supporting employee growth and development. It is an equal opportunity employer that values diversity. Ideal candidates are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment. While based in Framingham, the position requires occasional cross-site coverage in Milford, Worcester, or other nearby locations, particularly to support planned time off or unplanned staff absences.

Requirements

Complete Massachusetts state Navigator training within the first three months of employment.
Must have a valid driver’s license and dependable vehicle.

Nice To Haves

Prior customer service or client-facing experience strongly preferred.
Strong communication skills; able to work with individuals of diverse backgrounds and educational levels.
Bilingual in English and Spanish or English and Portuguese strongly preferred.

Responsibilities

Verify patient identity and demographic information according to Health Center procedures.
Provide consent forms and information about Health Center programs, services, patient rights, and hours of operation.
Complete Massachusetts state Navigator training within the first three months of employment.
Assist patients with applications for MassHealth, ConnectorCare, Qualified Health Plans, Children’s Medical Security Plan, Health Safety Net, and other relevant programs.
Educate patients on their health coverage, plan choices, redeterminations, and the importance of maintaining insurance.
Submit necessary documentation electronically or by fax in a timely manner and follow up as needed.
Provide outreach and enrollment support in collaboration with local organizations and at community events.
Maintain readiness for outreach activities, ensuring necessary equipment and materials are available and operational.