Health Access Aging Services Coordinator

COLORADO HEALTH NETWORK INC • Denver, CO

22h • $25 - $26 • Hybrid

About The Position

The Health Access Aging Services Coordinator plays a key role in supporting older adults living with HIV by facilitating health insurance access and related healthcare services. This position maintains an active caseload of 100+ clients over the age of 50 and provides one-on-one assistance with Medicare, Medicaid, private insurance enrollment, and Social Security Disability Insurance (SSDI) navigation. Due to the nature of health insurance navigation, this position has notable shifts in demand based on season, with General Open Enrollment Periods at the end of each year requiring the highest volume of work. The Coordinator works closely with CHN departments, community partners, and state agencies to ensure smooth client transitions and warm handoffs. This role is ideal for a professional with a strong understanding of aging-related issues, HIV/AIDS, Medicare, and public health systems. The successful candidate will be organized, compassionate, and adept at helping clients overcome complex barriers to care. Performance in this position is measured through formal supervision, electronic data analysis, and routine quality assurance auditing.

Requirements

• Knowledge of HIV/AIDS, health insurance systems, and aging-related issues
• Experience assisting with healthcare navigation and benefit programs, including Medicare and Medicaid
• Excellent organizational and time management skills
• Demonstrated interpersonal and communication skills, both verbal and written
• Ability to work independently and as part of a team
• Commitment to culturally responsive and trauma-informed service delivery
• Strong attention to detail and ability to maintain confidential information
• Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, SharePoint and social media outlets required.
• Previous experience in the delivery of evidenced-based programs is highly preferred, as well as excellent communication, client services, and data collection skills.
• The appropriate person will be highly organized and detail-oriented.
• This position requires personal and professional accountability; self-management and initiative; dedication to quality improvement; professional integrity; research ethics, and cultural competency.
• Must demonstrate accuracy, efficiency and superior organizational skills.
• Must demonstrate effectiveness in the following areas: task and time management; teamwork; and communication with teams, managers, clients and participants, and company consultants.

Nice To Haves

• Previous experience as a Certified Application Counselor or Health Coverage Guide
• Bilingual or multilingual candidates, especially Spanish-speaking, are strongly encouraged to apply

Responsibilities

• Educate clients and the public on SDAP and relevant updates to healthcare policy and access
• Conduct enrollment appointments for clients over age 50, including support with Connect for Health Colorado, Medicaid, Medicare, and Medicare Savings Programs
• Provide quarterly outreach and ongoing assistance to clients aging into Medicare
• Develop individualized Medicare and SSDI transition plans
• Help clients complete necessary paperwork for program participation
• Coordinate and track invoice processing and bill payments for eligible clients
• Work with pharmacy and clinic partners to troubleshoot medication access and insurance issues
• Maintain accurate, timely data entry in electronic systems
• Serve as a knowledgeable resource for clients on healthcare access and insurance navigation
• Foster and maintain positive, professional relationships with clients, coworkers, and community partners
• Participate in ongoing training and maintain current knowledge of systems related to Medicare, SSDI, and public benefits

Benefits

• Paid Time Off (PTO): Generous leave policy, including paid holidays, floating holidays, and wellness time off
• Health & Wellness Benefits: Health, dental, and vision insurance plans
• Retirement Savings: 403(b) plan with employer match
• Education & Professional Development: Tuition reimbursement and access to ongoing learning opportunities
• Legal Shield
• Flexible Spending Accounts (FSA)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Eligible for Colorado Department of Public Health & Environment - State Dental Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree