Head Usher

ASM Global•Toledo, OH

13d•Onsite

About The Position

The Head Usher is responsible for greeting guests, providing event information, and supervising Ushers and Ticket Takers to ensure they are following venue policies and practices. This role involves scanning tickets, answering questions, assisting guests with seating, and ensuring ADA compliance. The Head Usher must proactively address guest needs, resolve issues, and respond to emergencies by remaining calm and directing guests to safety. Professional appearance and adherence to the dress code are required. This position also includes other assigned duties.

Requirements

Great customer service skills
A positive attitude
Willingness to learn and work in a team atmosphere
Ability to take direction well and work well with others
Must be able to be on time for your shift and maintain reliable attendance
Must be able to work a flexible schedule that can include days, nights, weekends, and holidays
Walking & standing occurs 95% of the time (6-8 hours per shift)
Ability to work in a loud, fast-paced environment
Use precautions & follow safety guidelines

Responsibilities

Enthusiastically greet guests and provide event information.
Maintain sufficient supervision over the Ushers and Ticket Takers performing their assigned responsibilities.
Assure that Ushers and Ticket Takers are following the policies and practices of the venues.
Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Proactively approach guests that may have questions, difficulty, or a complaint.
Creatively resolve complaints and/or problems.
Identify and respond to emergencies.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Adhere to the dress code and present yourself in a profession, friendly, and approachable manner.
All other duties and responsibilities as assigned.