Head Teller - Lakeshore

AmFirst Career•Birmingham, AL

10h•Onsite

About The Position

Has joint responsibility with the Branch Manager to provide quality service to the membership through the efficient operation of the front-line. Directly responsible for the supervision of daily teller activities, vault transactions and the audit/security functions of the front-line area.

Requirements

One year of cumulative teller experience
A high school education or GED.
Must be satisfactorily performing all teller functions.
Must have excellent communication skills and the ability to supervise.
Must demonstrate excellent judgment in order to evaluate accounts and situations for approval.
Must be organized and have the ability to move quickly from one priority to another.
Must be familiar with all services of the credit union in order to make appropriate referrals.
10-key calculator and computer keyboard skills required; must be accurate with numbers and names.

Nice To Haves

Must maintain an average Quality Loop score of 6.85 or higher.

Responsibilities

Assists tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
Responsible for monitoring the Vault Teller, the management of the vault cash, daily cash orders, and the daily branch balancing.
Evaluates, documents, and provides on-going training, development and feedback to tellers to improve work performance.
Provides feedback to the manager regarding disciplinary issues, including balancing, attendance, and/or overall work performance.
Completes reports, coordinates audits, and provides other required documentation on a timely basis.
Responsible for maintaining and monitoring branch equipment including ATM activity and cash recyclers.
Responsible for maintaining and controlling consignment items.
Responsible for the development of positive working relationships within the branch in order to provide quality service to the membership.
Attends Head Teller meetings as scheduled and relays information to the branch manager and fellow employees as needed.
Maintains a teller window to accommodate member traffic.
Performs all other job-related duties as assigned.
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.
Ensure that all tellers are providing friendly, professional, personal service to all members.
Promote a sales culture within the branch by example.
Coach and develop employees to identify cross sales opportunities.
Maintain high branch audit scores with limited audit exceptions.
Keep management informed regarding key operating issues affecting the branch.