Head Teller

Florida Central Credit Union•New Port Richey, FL

2d•Onsite

About The Position

The Head Teller is responsible for performing member service functions, as well as paying and receiving functions on a daily basis. This role involves assisting the Branch Manager with training, directing, coaching, and evaluating the performance of the teller department. The Head Teller monitors department activities for compliance with established policies and regulations, taking action to resolve any non-compliance issues. A key responsibility includes completing Currency Transaction Reports (CTRs) for cash transactions exceeding $10,000, ensuring proper approval and submission. The Head Teller also identifies and reports suspicious conduct or transactions to the compliance officer. Additionally, this role involves scheduling and monitoring daily teller activities, ordering daily cash requirements, and managing vault cash. All employees receive ongoing training on BSA/CIP/OFAC regulations to ensure adherence to internal policies and procedures.

Requirements

Knowledge of BSA/CIP/OFAC regulations.
Ability to identify suspicious conduct and/or transactions.
Ability to complete and process CTRs.
Skills in training, directing, coaching, and evaluating performance.
Ability to monitor department activities for compliance.
Skills in scheduling and monitoring daily activities.
Ability to manage vault cash.
Proficiency in member service functions.
Proficiency in paying and receiving functions.

Responsibilities

Performs member service functions on a daily basis as needed.
Performs paying and receiving functions daily as needed.
Assists the Branch Manager with training, directing, coaching and evaluation of performance within the department.
Identifies performance problems and works with the Branch Manager to take appropriate action.
Monitors department activities for compliance with established policy and regulations.
Takes action to resolve any out of compliance issues.
Completes a CTR for every cash transaction received and/or disbursed exceeding $10,000.00, including multiple transactions for the same person in one business day if known.
Ensures CTRs are approved by initialing by Head Teller, Assistant Manager, or Manager before forwarding to the operations team.
Makes the compliance officer aware of any suspicious conduct and/or transactions.
Schedules and monitors daily activities of tellers.
Orders daily cash requirement for the credit union.
Manages vault cash.
Ensures adherence to BSA/CIP/OFAC regulations through continuing training.