Head Teller

Diamond Bank•De Queen, AR

8d•Onsite

About The Position

The Head Teller supervises tellers and all in-branch deposit functions, while also performing normal teller duties daily. This role involves providing on-the-job training, monitoring teller compliance with procedures, and assisting with cash discrepancies and complex customer issues. The Head Teller also plays a key role in balancing and maintaining vault functions, inspecting negotiable instruments, ensuring teller stations are stocked, conducting performance evaluations, assigning tasks, and resolving problems for both tellers and customers. Additionally, this position represents the Bank through excellent customer relations and promotes community involvement.

Requirements

High School Diploma or equivalent
3 years bank experience or equivalent cash handling and supervisor experience
Customer service experience
Good interpersonal communication and supervisory skills by demonstrating a helpful and friendly attitude
Exceptional customer service, sales, leadership, mentoring, and management skills
Good organizational and time management skills
Ability to perform all teller functions
Understanding of bank and competitor's products and services
Computer skills
Ability to operate standard office equipment, such as adding machines, coin counters, mail machine, teller system, teller scanner etc.

Responsibilities

Supervises tellers and all in branch deposit functions.
Performs normal teller duties on a daily basis.
Provides on-the-job training for tellers on an as-needed basis.
Monitors tellers to ensure compliance with financial institution procedures and policies.
Issues written and oral instructions on teller operations as necessary.
Assists tellers in locating cash discrepancies.
Manages unusual window transactions and answers difficult customer questions.
Can perform or assist balancing and maintaining vault functions.
Inspects negotiable instruments for necessary Reg CC holds and fraud suspicion.
Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing.
Conducts performance evaluations for tellers and give recommendation for improvement.
Assigns tasks and explains the Bank's policies and procedures to the teller team.
Assists in problem resolution for tellers and customers.
Represents the Bank through good customer relations.
Promotes community involvement from all branch personnel.
Calls on and corresponds with members of the local community to maintain existing and cultivate new relationships for the organization.