Head Teller

Triangle Credit Union•Derry, NH

17d•Onsite

About The Position

The Head Teller will coach, lead and schedule Tellers to meet the needs of the members and credit union regarding operations and sales. This role involves embracing and using Service Strategy standards, directing members to appropriate departments, and processing financial transactions accurately. The Head Teller will also promote and cross-sell credit union products and services, balance drawers, manage branch cash, and oversee teller line operations and sales goals. Additionally, this position is responsible for assisting with interviewing, training, directing, and evaluating employee performance, conducting monthly cash drawer audits, and handling member complaints.

Requirements

One to three years of similar or related experience
Supervisory Experience required
Demonstrated Experience in Coaching for Success
A high school education or GED
Sales Acumen
Good Communication Skills
Organizational Skills
Attention to Details
Strong Computer Skills
Basic Math Skills
Member Service Skills essential
Ability to stand for extended periods of time
Ability to bend, twist, squat, and reach
Ability to lift 25 pounds frequently

Nice To Haves

Experience as a Head Teller/Branch Supervisor preferred
Advanced degree/education a plus

Responsibilities

Embrace and use Service Strategy standards and direct members to appropriate departments for specific information and services.
Receive and process members financial transactions including deposits, withdrawals, and loan payments with accuracy and equally share the workload with others on the teller line.
Accurately handle money with a large volume of transactions; service members on a regular basis, handle member account transactions with accuracy and a sense of urgency.
Promote TCU products and services to meet and/or exceed branch and company objectives (Sales Strategies), cross-sell TCU products and services.
Remain current regarding TCU products and services and participate in on-going training.
Balance drawer(s) daily, maintain a good record regarding overages/shortages, limit posting errors, balance ATM and Vault, and manage cash for the branch.
Sign Treasurers drafts and override transactions per TCU policies.
Assist with interviewing, training, directing, and evaluating employee performance within the branch.
Identify performance problems and provide regular and specific feedback for continuous development.
Responsible for scheduling tellers.
Monitor daily transaction activities of Tellers.
Ensure that all employees on the teller line are in compliance with current policies, procedures and regulations.
Take action to resolve any out of compliance issues.
Responsible for overall teller line sales/operational goals.
Conduct monthly cash drawer audits and assist those on the teller line in developing skills to ensure accuracy in handling all transactions.
Handle member complaints as needed.
Perform other related duties as assigned.