Head Teller

SYNERGY BANK•Gray, LA

2d•Onsite

About The Position

The Head Teller is responsible for providing exceptional customer service while overseeing the daily teller operations of the branch. This position performs all standard teller functions, serves as the vault custodian, ensures compliance with bank policies and procedures, and provides leadership, coaching, and development for the teller team.

Requirements

Proficiency in Microsoft Word
Basic knowledge of Microsoft Excel
Advanced knowledge of bank products and services
Knowledge of business and management principles, including leadership, employee development, and resource coordination
Ability to train, coach, and mentor staff effectively
Strong decision-making and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Strong verbal and written communication skills
Ability to listen actively and communicate information clearly
Ability to establish and maintain positive working relationships with customers, coworkers, and management
Service-oriented mindset with a commitment to customer satisfaction
Strong interpersonal and social perception skills
Ability to manage difficult situations professionally and effectively
Persuasion and negotiation skills
Strong attention to detail
Ability to analyze information and draw appropriate conclusions
Excellent time management and prioritization skills
Ability to multitask while maintaining accuracy
Maintain emotional composure in stressful situations
Demonstrate accountability and sound judgment
Present a professional business appearance at all times
High School Diploma or GED equivalent
Minimum of three (3) years of Head Teller experience or five (5) years of Assistant Head Teller experience
Previous supervisory experience required

Nice To Haves

Associate degree or higher in Business or a related field
Experience with CSI/NuPoint banking systems

Responsibilities

Perform all daily teller transactions accurately and efficiently.
Process customer deposits, withdrawals, payments, transfers, and other banking transactions.
Assist customers with inquiries and account-related requests.
Maintain balancing accuracy and comply with all cash handling procedures.
Maintain appropriate cash inventory levels for the teller department.
Monitor total cash on hand and notify management of shortages or over-limit conditions.
Balance the vault and record all vault transactions daily.
Ensure all vault transactions are conducted under dual control by authorized employees.
Verify cash received and shipped for Federal Reserve deposits.
Maintain and verify bait money records for the vault and teller drawers.
Ensure all cash, coin, and negotiable instruments are secured prior to branch closing.
Deliver exceptional customer service through professional and courteous interactions.
Greet customers promptly and respond effectively to customer inquiries.
Serve as a role model for professionalism, accuracy, and ethical conduct.
Monitor customer interactions to ensure service standards are met.
Handle complex transactions and resolve escalated customer concerns.
Consistently generate and encourage quality sales referrals.
Assist with answering incoming telephone calls.
Assume accountability for the overall teller function within the branch.
Provide guidance, problem-solving assistance, motivation, and coaching to staff.
Supervise daily teller activities and assign responsibilities as needed.
Prepare weekly schedules to ensure adequate staffing coverage and customer service.
Ensure teller services are available during all advertised banking hours.
Verify employees properly open and close teller stations and follow cash handling procedures.
Train new employees on systems, equipment, policies, procedures, customer service expectations, and cross-selling techniques.
Maintain open communication with employees and other departments.
Lead and facilitate departmental meetings.
Conduct performance evaluations and employee development discussions.
Ensure compliance with all bank policies, procedures, and security requirements.
Provide required approvals and transaction overrides.
Perform monthly cash audits.
Complete required audits of money orders, official checks, gift cards, and other negotiable instruments.
Review Regulation CC holds submitted by staff.
Ensure Currency Transaction Reports (CTRs) are completed accurately and timely.
Review ATM, Night Deposit, Surveillance, and branch logs weekly for accuracy.
Verify utility payments and related transactions are processed timely.
Ensure completion of operational duties, including: Money order remittances, Courier bag processing, Recap sheet completion, Timer settings and security arming procedures.
Assist tellers with locating and resolving cash discrepancies.
Conduct teller audits when balancing issues occur.
Report outages and assist with collection and recovery efforts as necessary.
Participate in ATM on-call response procedures.
Participate in branch alarm response duties.
Complete other duties as assigned by management.
Respond positively and professionally to supervisory direction.