Head Teller

S&T Bank•Pittsburgh, PA

2d•Onsite

About The Position

Operates a customer service window to provide customers with exceptional customer service on a variety of transactions, and either provides technical direction and training for other customer service representatives. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner.

Requirements

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.
Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports.
Successful completion of the retail training program required.

Nice To Haves

Provides technical direction and training for other customer service representatives.

Responsibilities

Establishes accuracy and balancing skills with maintaining balancing rate of 85% in accordance with Retail Policies and Procedure manual
Uses Bank’s Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner.
Utilizes computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification).
Accepts checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization.
Processes deposits and withdrawals and performs related duties.
Provides additional customer services, which may include bank money orders, and other services.
Accepts various loan payments or other types of payments.
Balances cash window daily.
Ensures completion of ATM balancing & settlements daily.
Ensures completion of Vault balancing daily.
Maintains satisfactory Operation Assessment Readiness audit. (OAR)
Demonstrates knowledge of Consumer Bank Customer Service Standards & offers each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis.
Works directly with and supports branch leadership (manager, assistant manager, retail services supervisor).
Contributes to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
Executes professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers.
Utilizes the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker.
Identifies customer needs and promotes the bank's services, answers questions regarding banking matters and directs customers to other branch team members for specialized products, solutions, and services.
Identifies customer needs for other services to expand the business relationship and develops new customers to increase market share and improve profitability.
Provides services including processing night deposits, mail deposits and safe deposit admittance as needed.
Performs duties in support of branch operations, such as monthly reports, reconcilements, and logs.
Uses resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance.
Maintains a good working relationship with bank employees in other departments.
Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.
Attends and successfully completes training as needed (virtual, in-person, online BVS, etc.)
Performs additional duties as required.