Head Teller

BankFirst Financial Services•Haleyville, AL

8h•Onsite

About The Position

The Head Teller is responsible for supervising teller staff and managing the vault in the branch. This role involves overseeing daily teller operations, monitoring performance for sales and customer service, and verifying the accuracy, quality, and quantity of work performed by the teller staff. The Head Teller is also responsible for the vault, responding to emails and reports, training teller staff on all products and policies, assisting local branch management with annual employee reviews, and performing at a high level of sales and cross-selling while motivating others to do the same. Additionally, the Head Teller addresses customer questions and assists with other retail duties as needed.

Requirements

Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience.
Outstanding interpersonal and communications skills.
Results-oriented.
Challenge-driven.
Problem-solver.
Proactive.
Self-directed.
Team contributor.
Sound judgment.
Attentive to detail.
Strong time-management and organization skills.
Proficient PC and technical skills necessary to perform related job duties.
Ability to interact professionally with customers and other team members.
Ability to successfully multi-task.

Nice To Haves

College degree

Responsibilities

Responsible for daily supervision of teller staff.
Monitoring teller staff’s daily performance for sales and customer service.
Verify accuracy, quality and quantity of work of teller staff.
Responsible for vault.
Respond to emails and reports appropriately and in a timely fashion.
Train teller staff on all products and policies and procedures.
Assist local branch management with annual employee reviews.
Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
Address questions from customers via phone, email, etc.
Assist with other retail duties as needed.