Head Teller

S&T Bank•Pittsburgh, PA

1d•Onsite

About The Position

The Head Teller operates a customer service window, providing exceptional customer service for various transactions. This role may also involve providing technical direction and training to other customer service representatives. The Head Teller is responsible for suggesting solutions and options to customers, referring them to appropriate bank areas, and efficiently resolving customer problems, issues, and concerns.

Requirements

High school diploma or equivalent
Specialized training or a two-year degree
Two to five years general and specialized experience, specifically having the knowledge to prepare balance reports
Successful completion of the retail training program

Responsibilities

Establish accuracy and balancing skills with maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual
Use Bank’s Computer Systems and knowledge of S&T policies and procedures to successfully operate a customer service window in an efficient and accurate manner
Utilize computer systems to properly identify customers, verify authenticity of the requested transaction, and complete required steps to protect the customer and the bank from fraud (including, but not limited to; verifying balances, placing holds, and documenting proper identification)
Accept checks for cashing, identifying customers, verifying endorsements and balances, and/or referring customers to branch management for authorization
Process deposits and withdrawals and perform related duties
Provide additional customer services, which may include bank money orders, and other services
Accept various loan payments or other types of payments
Balance cash window daily
Ensure completion of ATM balancing & settlements daily
Ensure completion of Vault balancing daily
Have satisfactory Operation Assessment Readiness audit (OAR)
Demonstrate knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis
Work directly with and support branch leadership (manager, assistant manager, retail services supervisor)
Contribute to Branch goals and sales and service standards as outlined in branch playbook and detailed by Branch Management
Execute professional sales and service behaviors in alignment with Bank’s Our Shared Future purpose, five values and core drivers
Utilize the Sales & Service Opportunity tool to personally track customer(s) who you introduced to a banker
Identify customer needs and promote the bank's services, answer questions regarding banking matters and direct customers to other branch team members for specialized products, solutions, and services
Identify customer needs for other services to expand the business relationship and develop new customers to increase market share and improve profitability
Provide services including processing night deposits, mail deposits and safe deposit admittance as needed
Perform duties in support of branch operations, such as monthly reports, reconcilements, and logs
Use resources provided to keep the branch and business lines, including Wealth Management, Mortgage, and Business Banking balanced and in compliance
Maintain a good working relationship with bank employees in other departments
Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization
Attend and successfully complete training as needed (virtual, in-person, online BVS, etc.)
Perform additional duties as required