Head Teller

Red River Bank•Shreveport, LA

3h•Onsite

About The Position

Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions. Assigns duties and work schedules to workers to ensure efficient functioning of the department. Trains employees in customer service and banking procedures.

Requirements

High school diploma or general education degree (GED).
A minimum of 3 years experience handling money in a supervisory position and/or training.
Basic computer skills are required.
Demonstrates attention to detail.
Delivers excellent customer service.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
Manages difficult or emotional customer situations; Responds promptly to customer needs.
Maintains confidentiality.
Writes clearly and informatively.
Delegates work assignments; Sets expectations and monitors delegated activities.
Displays willingness to make decisions; Exhibits sound and accurate judgment.
Demonstrates accuracy and thoroughness.

Responsibilities

Approves checks for payment.
Manages cash ordering and shippings requirements.
Examines Tellers' reports of daily transactions for accuracy.
Consolidates and balances daily transactions.
Ensures supply of money for financial institution's needs based on legal requirements and business demand.
Monitors and reviews financial institution's security procedures and control access to vault.
Counts and records currency and coin in vault.
Issues written and oral instructions.
Complies with all applicable banking regulations, including Bank Secrecy Act.
Follows Red River Bank policies and procedures.
Attends or completes all required training.
Directly supervises 1 or more employees in the Teller Line.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance.