Head Teller

BankFirst Financial Services•Columbus, MS

18h•Onsite

About The Position

The Head Teller position involves supervising teller staff and managing the branch vault. This role requires monitoring daily performance for sales and customer service, verifying the accuracy and quality of teller work, and training staff on products, policies, and procedures. The Head Teller will also assist local branch management with employee reviews, motivate the team in sales and cross-selling, and handle customer inquiries. Additionally, the role may involve other retail departmental duties as needed.

Requirements

Knowledge of teller functions, customer service skills, money handling experience, or equivalent work experience
Outstanding interpersonal and communications skills
Results-oriented.
Challenge-driven.
Problem-solver.
Proactive.
Self-directed.
Team contributor.
Sound judgment.
Attentive to detail
Strong time-management and organization skills
Proficient PC and technical skills necessary to perform related job duties
Ability to interact professionally with customers and other team members
Ability to successfully multi-task

Nice To Haves

College degree preferred, but not required

Responsibilities

Daily supervision of teller staff.
Monitoring teller staff’s daily performance for sales and customer service.
Verify accuracy, quality and quantity of work of teller staff.
Responsible for vault.
Respond to emails and reports appropriately and in a timely fashion.
Train teller staff on all products and policies and procedures.
Assist local branch management with annual employee reviews.
Perform at a high level of sales, consultative selling, cross selling, and motivate other employees to do the same.
Address questions from customers via phone, email, etc.
Assist with other retail departmental duties, as needed.