Head Teller - London Main

Forcht Bank•London, KY

6h•Onsite

About The Position

The Head Teller is responsible for developing and maintaining customer relationships, managing branch deposit exceptions, approving check cashing and holds, leading the Vault Teller and Teller staff, and opening various types of consumer and business deposit accounts. This role also involves meeting deposit production goals, referring opportunities to other business lines, performing day-to-day operations to ensure satisfactory branch audits, and balancing the branch vault. The Head Teller assists customers with financial transactions, including cashing checks and processing deposits, and recognizes opportunities to cross-sell products and services. Additionally, the role involves assisting Financial Center Managers with front-line staffing, leading tellers in daily activities, training and development of tellers, conducting audits for compliance, and tracking sales referrals.

Requirements

Provide excellent customer service while exhibiting dedication to Forcht Bank’s mission, vision, and values.
Ability to promote and cross sell bank products and meet referral goals.
Proficient in the use of Microsoft Office products and banking information systems that are applicable to the area of assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision in carrying out the tasks and responsibilities assigned.
Strong attention to detail.
Ability to handle sensitive documents or other confidential information.
Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar including the ability to comprehend written sentences and paragraphs in work related documents.
Ability to manage time and be efficient and effective in the completion of assignments.
Knowledge of arithmetic and their applications specific to the position.
Manual dexterity which provides the ability to handle and count both coins and paper currency. Will regularly be required to use hands and fingers to handle and feel.
Ability to listen to and understand information and ideas presented through spoken words and sentences.
Ability to communicate information and ideas in speaking and writing so others will be able to understand.
Ability to arrange things or actions in a certain order or pattern according to the specific role or set of rules (e.g., patterns of numbers, letters, pictures, mathematical operations).
Ability to identify and understand the speech of another person.
Ability to see details at close range (within a few feet of the observer).
Ability to tell when something is wrong or is likely to go It does not involve solving the problem, only recognizing there is a problem.
Ability to sit or stand for long periods of time.
Ability to demonstrate manual dexterity through use of typing on a keyboard, sorting through paperwork, reaching and grabbing objects.
Ability to stand, bend, and lift up to 20 pounds.
Ability to operate standard business equipment such as a fax, computer, printer, copier, etc.
Ability to look at a computer screen for several hours.
Ability to travel to other locations as needed.
Must be able to work on a flexible schedule that at times may include early or late working hours or weekend hours.
May be required to attend activities outside the bank to stay abreast of new developments, best practices, civic activities, and statutory and regulatory changes.
Pursuant to the Drug Free Workplace Act of 1988, all employees must remain drug free and alcohol free when reporting to work and while engaged in any work related activities.
Must comply with all Bank Secrecy Act rules, regulations and requirements.

Nice To Haves

Associates degree in Business, Finance, Accounting or the equivalent preferred. Work experience may be substituted in lieu of degree.
Two (2) years of experience in a field that required face-to-face customer service skills and money handling Banking or retail sales experience is preferred but not required.
Experience in opening consumer and business checking accounts preferred.
Vault Teller experience preferred.

Responsibilities

Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Responsible for clearing all branch deposit exceptions and completing all file maintenances.
Approve check cashing and holds on transactions defined by policy limits.
Lead Vault Teller and maintain a monthly rotation with assigned staff.
Manage and lead the Teller staff.
Open all types of consumer and business deposit accounts to include checking accounts, money market accounts, savings accounts, IRAs, CDs and safe deposit boxes.
Meet deposit production goals.
Refer opportunities to ancillary lines of business.
Perform day to day operations at a level that helps to achieve Satisfactory scores on branch audits.
Perform transactions and balance branch vault.
Assist customers with financial transactions.
Assist customers with questions, concerns, and explanations or demonstrations of bank products or services offered.
Recognize and pursue opportunities to cross-sell products and services based upon the customer’s needs.
Perform other duties as assigned.
Assist Financial Center Managers in front line staffing.
Leading tellers in daily activities.
Training and development of tellers.
Auditing and Compliance: conducting regular audits of teller transactions to ensure compliance with banking regulations and internal policies.
Tracking sales referrals and leading monthly blitz.