Head of WSO Core Operations

S&P Global • Dallas, TX

1d • Onsite

About The Position

S&P Global WSO is an industry leader in leveraged loan and high-yield solutions and provides comprehensive products and services for portfolio management, administration, reporting, and analysis. S&P Global is seeking an experienced and self-motivated individual to manage both client relationships within the Portfolio Management Services group. The successful candidate will be responsible for managing client-driven strategy and client support throughout multiple aspects of the business. Additional responsibilities include coordination of issue resolution, training, reporting, keen understanding/presentation of the clients' business structure, product pipeline, and market footprint. This individual will help set the vision of our team, as well as the daily tone of positive client experiences. Manage a team strategy around a set focus of clients who utilize solution products Responsible for client task management as it relates to daily deliverables, product improvements, the strategic roadmap, and the prioritization of these expectations Find ways to enhance our service offering by working with Product and other internal teams to streamline processing and create efficiencies Demo products across solutions for prospective clients Complete special projects as assigned.

Requirements

• Banking or investment industry experience
• Customer relations experience
• Strong work ethic – organized, detail oriented, analytical, task driven
• Technical awareness through software applications
• Adept at building strong client relationships with an emphasis around overall client execution
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

Nice To Haves

• BA or BS or equivalent experience
• 10 years of tangible experience managing a team of individual contributors in the financial services industry

Responsibilities

• Manage a team strategy around a set focus of clients who utilize solution products
• Responsible for client task management as it relates to daily deliverables, product improvements, the strategic roadmap, and the prioritization of these expectations
• Find ways to enhance our service offering by working with Product and other internal teams to streamline processing and create efficiencies
• Demo products across solutions for prospective clients
• Complete special projects as assigned

Benefits

• Health care coverage designed for the mind and body.
• Generous time off helps keep you energized for your time on.
• Access a wealth of resources to grow your career and learn valuable new skills.
• Competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Best-in class benefits for families.
• Retail discounts
• Referral incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree