Head of Workplace Technology

MarketAxess•New York, NY

19h•$250,000 - $300,000•Hybrid

About The Position

The workplace is being redefined by generative AI, intelligent automation, and heightened expectations for seamless, secure digital experiences. Organizations that succeed will be those that treat AI-powered productivity, collaboration, and self-service as core platform capabilities—not isolated tools. MarketAxess is investing in a modern, AI-enabled workplace powered by Microsoft 365, Copilot, and automation. This role exists to own and operationalize that vision, ensuring the firm’s global employee experience is secure, scalable, and measurably more efficient while meeting the rigor required in a highly regulated environment. As Head of Workplace Technology, you will own the Microsoft 365 tenant, endpoint platforms, virtual desktop infrastructure, and global help desk, while embedding AI and automation into everyday operations. You will play a central role in translating AI capabilities into real productivity gains, faster issue resolution, and operational scale without linear increases in support effort. This role will lead all aspects of end-user computing, collaboration, and AI-powered productivity across our global workforce. This leadership role combines strategy, platform ownership, and operational execution, responsible for the full lifecycle of workplace technology—from laptops, desktops, and mobile devices to Microsoft 365, Copilot, virtual desktops, and global support services. The Head of Workplace Technology will report to the Head of Infrastructure & Cloud Enablement. This position will lead a globally distributed team supporting approximately 850+ users in a follow-the-sun model, while driving modernization, automation, governance, and a consistently high-quality digital employee experience.

Requirements

12+ years of experience in workplace technology, endpoint engineering, or IT operations within enterprise environments
5+ years of people leadership experience managing global or distributed teams
Deep experience operating Microsoft 365 at enterprise scale, including tenant ownership and governance
Experience deploying or operating AI productivity tools, automation platforms, or self-service IT solutions
Strong background in endpoint management (Intune, Jamf) and identity platforms (Entra ID / Azure AD)
Experience in regulated environments (financial services strongly preferred)
Excellent communication skills with the ability to translate technical and AI concepts into business outcomes
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Responsibilities

Define and execute the firm’s workplace technology and digital employee experience strategy
Own the AI-enabled workplace foundation, including Microsoft Copilot and agent-based automation
Establish governance for AI agent lifecycle management, data access boundaries, and responsible AI usage
Partner with Security, Risk, Legal, and Compliance teams to ensure safe, compliant AI deployment
Serve as primary owner of the Microsoft 365 tenant, including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and Copilot
Define and enforce tenant-wide standards for configuration, security, lifecycle management, and change control
Oversee governance for data protection, retention, and external collaboration
Lead global help desk operations, ensuring SLAs, KPIs, and customer satisfaction targets are met
Transform support delivery through self-service-first and automation-driven models
Design and deploy AI agents and Copilot-powered assistants to resolve common issues, reduce ticket volume, and improve MTTR
Act as senior escalation point for high-impact incidents while minimizing manual intervention for routine requests
Own lifecycle management for Windows and macOS laptops and desktops, mobile devices, and endpoint security posture
Oversee hardware standards, refresh cycles, OS patching, and upgrades
Balance strong security controls with an excellent end-user experience across remote and hybrid environments
Own design, operation, and optimization of Citrix Virtual Apps and Desktops environments
Ensure performance, availability, scalability, and security of VDI platforms
Lead and develop a global workplace technology organization across engineering and support
Own vendor management, licensing strategy, budgeting, and resource planning
Communicate clearly with technical and non-technical stakeholders, including executive leadership
Deliver reporting on service performance, adoption, automation impact, and user experience