Head of Technology
About The Position
Fidelity Labs is building a new generation of enterprise AI products embedded in customer‑facing experiences across Fidelity’s businesses. We are seeking a senior engineering leader to serve as the technical and organizational owner of the Fidelity Digital Coach—a foundational product and infrastructure enabling safe, scalable, and compliant conversational AI capabilities for millions of customers. This role combines hands‑on technical leadership, platform architecture ownership, and engineering organization building. You will define the technical direction of the product and platform, build and lead a high‑caliber engineering team, and partner closely with product, legal, compliance, security, and executive leadership to bring AI capabilities into production responsibly. You will operate with significant autonomy, clear decision rights within the platform domain, and executive‑level visibility. Your work will directly shape how conversational AI is designed, governed, and deployed.
Requirements
- 12 years of software engineering experience, including 5 years leading engineering teams.
- Expertise in crafting low-latency distributed systems.
- Hands-on experience with LLMs.
- Fundamental log management architectures.
- Navigating compliance in regulated industries.
- Hired and managed teams of 15 engineers.
- Deep AWS knowledge.
- Ability to make high-stakes technical decisions with incomplete information and document outcomes.
- A BS/MS or equivalent experience in Computer Science is required.
- Proven track record in building systems from scratch.
Nice To Haves
- An advanced degree or equivalent experience in ML/AI research as a plus.
Responsibilities
- Deliver the Fidelity Digital Coach
- Own the engineering execution of integrating Digital Coach functionality into FidelityGo
- Build the AI infrastructure to support conversational UXs
- Platform and Technical Strategy: Own the architecture and technical direction of the conversational AI platform supporting Digital Coach and later multiple products and business lines.
- Make durable technology decisions that balance performance, extensibility, safety, and regulatory requirements.
- Establish core platform primitives for AI interaction, governance, integration, and observability.
- Engineering Leadership: Build, scale, and lead a high‑performing engineering organization.
- Define team structure, hiring standards, and operating culture.
- Remain hands‑on where it matters most, while designing systems and teams that scale beyond individual ownership.
- Enterprise Integration and Execution: Partner with other technology teams to integrate Coach platform capabilities into existing systems and products.
- Drive delivery discipline across a complex, multi‑stakeholder environment.
- Escalate and resolve cross‑organizational issues that impact Coach’s success.
- Production and Operational Excellence: Own production readiness and reliability for Coach and its services.
- Set standards for availability, incident response, and operational hygiene.
- Ensure the Coach platform evolves safely from early releases to broad adoption.
- Executive Communication and Accountability: Provide clear, concise progress reporting to senior leadership.
- Communicate risks, tradeoffs, and milestones with transparency and precision.
Benefits
- Comprehensive health care coverage
- Emotional well-being support
- Market-leading retirement
- Generous paid time off
- Parental leave
- Charitable giving employee match program
- Educational assistance including student loan repayment
- Tuition reimbursement
- Learning resources to develop your career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
