Head of Vertical, North America Customer Program Management

A.P. Moller - Maersk•Charlotte, NC

14d•$155,000 - $180,000•Onsite

About The Position

Maersk is seeking a Head of Vertical, North America Customer Program Management, to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals. Reporting to the Regional Head of CIPM, this senior leadership role sets direction for complex customer portfolios and coordinates teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership. The position connects customer strategy with operational and commercial outcomes, protects existing business, identifies profitable growth opportunities, and builds trusted relationships with executive stakeholders. The role shapes customer and portfolio strategy across products, functions, and geographies; links service performance, customer value, retention, and profitable growth; and develops the CPM organization’s strategic account leadership, financial acumen, cross-product expertise, and executive engagement. It also advances standard platforms, automation, AI adoption, and new ways of working to improve customer outcomes and productivity.

Requirements

Senior leadership experience in customer program management, integrated logistics, or supply chain, with ownership of multi-account outcomes across products, functions, and geographies.
Strong people leadership experience, including coaching, capability building, succession, and organizational change.
Demonstrated ability to translate strategy into measurable outcomes for customer retention, service, customer value, and business performance.
Executive-level credibility and ability to influence across complex organizations, constructively challenge stakeholders, and navigate competing priorities.
Strong commercial and financial acumen, including account P&L, revenue, volume, profitability, contract fulfillment, cost-to-serve, and leakage.
Deep understanding of end-to-end supply chain and integrated logistics, including account planning, KPI/SLA governance, retention-risk management, and value realization.
Strong judgment, data fluency, structured problem-solving, and concise executive communication.
Practical understanding of how digital tools, automation, and AI can improve decisions and scale solutions.
Authorization to work for any employer in the United States.

Responsibilities

Translate regional and customer priorities into vertical strategies, account roadmaps, and measurable objectives.
Oversee renewals, customer sentiment, revenue at risk, and recovery plans; partner with Sales on optimization, cross-selling, and upselling opportunities.
Govern KPIs and SLAs, develop customer-aligned roadmaps and value pipelines, and address performance gaps.
Build executive customer partnerships through forward-looking discussions about performance, strategy, realized value, and future opportunities.
Mobilize cross-functional teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership to resolve competing priorities and deliver commitments.
Improve commercial and financial performance by acting on insights related to revenue, volume, profitability, leakage, and cost-to-serve.
Lead and develop the CPM organization, building capability, accountability, succession, and a culture of ownership, collaboration, and constructive challenge.