Head of Vertical, North America Customer Program Management

Maersk•Charlotte, NC

13d•Onsite

About The Position

Maersk is seeking a Head of Vertical, North America Customer Program Management, to lead customer strategy, retention, value creation, and portfolio performance across a defined vertical or group of verticals. Reporting to the Regional Head of CIPM, this senior leader will guide Client Program Managers and Directors, set direction for complex customer portfolios, and coordinate teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership. The role connects customer strategy with operational and commercial outcomes, protects existing business, identifies profitable growth opportunities, and builds trusted executive relationships. The position shapes customer and portfolio strategy across products, functions, and geographies; improves customer and business outcomes by connecting service performance, customer value, retention, and profitable growth; develops the CPM organization; and advances standard platforms, automation, AI adoption, and other ways of working that improve outcomes and productivity. The role is based in North America. The posted salary range is $155,000–$180,000 USD.

Requirements

Senior leadership experience in customer program management, integrated logistics, or supply chain, with ownership of multi-account outcomes across products, functions, and geographies.
Strong people leadership experience, including coaching, capability building, succession, and organizational change.
Ability to translate strategy into measurable outcomes across customer retention, service, customer value, and business performance.
Executive-level credibility and ability to influence across complex organizations, constructively challenge stakeholders, and navigate competing priorities.
Strong commercial and financial acumen, including account P&L, revenue, volume, profitability, contract fulfillment, cost-to-serve, and leakage.
Deep understanding of end-to-end supply chain and integrated logistics, including account planning, KPI/SLA governance, retention-risk management, and value realization.
Strong judgment, data fluency, structured problem-solving, and concise executive communication.
Practical understanding of how digital tools, automation, and AI can improve decisions and scale solutions.
Authorization to work for any employer in the United States.

Responsibilities

Translate regional and customer priorities into vertical strategies, account roadmaps, and measurable objectives.
Oversee renewals, customer sentiment, revenue at risk, and recovery plans, partnering with Sales on optimization, cross-selling, and upselling.
Drive customer performance and value through KPI and SLA governance, customer-aligned roadmaps, value pipelines, and action on performance gaps.
Build executive customer partnerships through engagement connecting performance, strategy, realized value, and future opportunities.
Mobilize cross-functional teams across Sales, Customer Experience, Product, Operations, Technology, Finance, and global account leadership to resolve competing priorities and deliver commitments.
Improve commercial and financial performance by acting on insights related to revenue, volume, profitability, leakage, and cost-to-serve.
Lead and develop the CPM organization by building capability, accountability, succession, and a culture of ownership, collaboration, and constructive challenge.