Head of User Experience, Workplace Solutions
About The Position
Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes. You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.
Requirements
- Proven leader with experience defining and delivering enterprise UX or digital experience strategies
- Track record driving large-scale transformation in complex, cross-functional environments
- Strong understanding of B2B client needs
- Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
- Exceptional stakeholder influence, with experience partnering at senior executive levels
- Demonstrated success building and developing high-performing teams
- 10+ years of relevant experience, including UX, product design, or digital strategy leadership
- Experience leading teams and delivering measurable business and client outcomes
- Bachelor’s degree required
Nice To Haves
- Retirement/recordkeeping, or other workplace benefits experience preferred
- Advanced degree preferred
Responsibilities
- Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
- Replace fragmented, legacy workflows with connected, digitally-enabled solutions
- Embed deep B2B insights into product, service, and operational design
- Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
- Oversee design, research, content, and UX operations—building a high-performing, innovative team
- Establish standards, frameworks, and metrics to continuously improve experience outcomes
- Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency
Benefits
- Hybrid working model
- Mission-driven and highly collaborative culture
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Senior
