Head of Solutions

Pylon • San Francisco, CA

1d • Onsite

About The Position

We’re hiring our first dedicated Solutions leader. This person will own the technical customer journey end-to-end: from pre-sales solution design to implementation, deployment, and long-term customer success. You’ll build the function, define the playbooks, and set the standard for how technical customer-facing work gets done at our company. This is a player-coach role. We’re looking for someone who can personally lead strategic deployments, run complex customer engagements, and build the systems, processes, and team that allow us to scale.

Requirements

• Built or scaled a Solutions, Solutions Engineering, Implementation, Customer Engineering, or Professional Services function at a B2B software company.
• Personally ran demos, implementations, integrations, migrations, or deployments before becoming a manager.
• Hired and developed customer-facing technical talent rather than inheriting an existing organization.
• Built processes and playbooks that allowed a team to scale.
• Thrived in ambiguous environments where the right answer did not already exist.

Nice To Haves

• You want to manage people more than you want to do the work.
• You prefer operating within established processes rather than creating them.
• You are looking for a narrowly defined function with clear boundaries.
• You want to apply the same playbook you’ve used before without adapting it to a new category.

Responsibilities

• Define and own the operating model for Solutions.
• Build the playbooks, processes, and tooling that allow us to scale customer deployments.
• Establish clear ownership and interfaces across Sales Engineering, Implementation, Forward Deployed Engineering, and Professional Services.
• Create repeatable systems that reduce deployment time while improving customer outcomes.
• Personally lead high-impact customer engagements, implementations, and technical escalations.
• Establish the gold standard for customer communication, project management, and technical execution.
• Turn your own best practices into repeatable playbooks for the team.
• Be the leader who can jump into any customer situation and help move it forward.
• Recruit, hire, and develop world-class Solutions talent.
• Coach Sales Engineers, Implementation Engineers, and Forward Deployed/Solutions Engineers.
• Create clear career paths and performance expectations across the function.
• Scale the organization without sacrificing quality.
• Partner closely with Sales, Product, Engineering, and Customer Success.
• Bring customer feedback directly into product and engineering discussions.
• Help shape how the company approaches deployments, integrations, and technical partnerships.
• Act as the connective tissue between customers and internal teams.

Benefits

• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed