Head of User Operation, Robotics

Faraday Future•El Segundo, CA

4d•$165,000 - $185,000

About The Position

Faraday Future is a California-based technology company focused on the design, engineering, and development of intelligent, connected electric vehicles and related artificial intelligence–enabled technologies. Founded in 2014, the Company’s mission is to disrupt the automotive and technology industries by creating user-centric, technology-first experiences. The Company, together with its controlled subsidiaries, operates across multiple technology-driven areas, including AI electric vehicles, robotics, and its crypto business (AIXC), all under its upgraded Global EAI Industry Bridge Strategy, marking the beginning of a new chapter in AI mobility and Web3 integration. The Company aims to leverage the latest technologies and world’s best talent to realize exciting new possibilities across all of these lines. Faraday Future’s automotive business exemplifies its vision for luxury, innovation, and performance, while its FX strategy aims to introduce mass production models equipped with state-of-the-art luxury technology derived from the FF brand, targeted towards a broader market with middle-to-low price range offerings. FF’s Robotics business extends this vision into intelligent embodied AI, building a new generation of consumer and commercial robotics products that connect seamlessly with FF’s broader AI mobility ecosystem. FF is committed to redefining mobility through AI innovation. Join us in shaping the future of intelligent transportation and technology by creating something new, something connected, and something with a true global impact.

Requirements

15+ years in CRM / lifecycle / user operation leadership for consumer technology, DTC, or subscription businesses.
Bachelor’s degree in marketing, business, computer science, or related discipline.
Demonstrated ability to move retention and LTV metrics through structured lifecycle programs.
Hands-on with modern CRM and lifecycle platforms (e.g., Salesforce Marketing Cloud, Braze, Iterable) and CDP integrations.
Strong segmentation, cohort, and propensity-modeling literacy.
Experience leading lifecycle / CRM teams of 10+.

Nice To Haves

Experience operating lifecycle programs for high-ASP hardware with both physical product and software/AI surfaces.
Background combining CRM lifecycle with in-product engagement design.
Working knowledge of Greater China lifecycle and private-domain platforms.
Track record deploying AI agents into production user-operation workflows.

Responsibilities

Define the user lifecycle strategy for Robotics across onboarding, activation, engagement, retention, repurchase, and reactivation.
Own email, SMS, push, in-app, and in-product messaging programs; build a unified cross-channel lifecycle calendar.
Design the first-30-day Robotics user experience, partnering with Product and AI to drive feature adoption and habit formation.
Build programs that drive sustained engagement – content, capability releases, AI-personalized recommendations, and moments of delight.
Design upgrade, accessory, subscription, and cross-sell motions that grow LTV per user across the Robotics product line.
Own the user data model, segmentation, and propensity scoring used across UES; partner with Acquisition and Sales channels on shared definitions.
Operate NPS, CSAT, and structured Voice-of-User programs; close the loop with Product, Service, and AI on actionable insight.
Partner with Customer Service to ensure post-purchase issues are resolved cleanly and converted into retention rather than churn signal.
Embed AI agents and automation across lifecycle programs to scale personalization, response time, and program throughput.
Build and lead a User Operation team across CRM, lifecycle, data/segmentation, and program management.