Head of US Warehouse

Lovehoney Group • Atlanta, GA

18h

About The Position

Lovehoney Group is seeking a Head of US Warehouse to drive high-level operational performance across the US region. The role leads the Atlanta Distribution Centre and Canadian third-party logistics (3PL) operations, with accountability for safety, service, inventory, financial performance, and people. The position works closely with Global Warehousing, Customer Care, Transport, Planning, IT, Finance, HR, B2B, Sales, and Marketplace teams to deliver operational excellence, support growth, and drive continuous improvement.

The role oversees regional owned and outsourced warehouses and leads regional warehouse strategy, including network optimisation, site development, automation adoption, and process standardisation. It also manages facilities, compliance, security, operational risk, budgets, supplier and 3PL relationships, inventory governance, and warehouse leadership teams.

Requirements

• 10+ years of experience leading multi-site warehouse operations within fast-paced distribution environments.
• Proven leadership experience developing high-performing teams and managing organizational change.
• Experience implementing Lean, Six Sigma, or continuous improvement methodologies.
• Strong commercial and financial awareness, including budget management and cost control.
• Experience managing third-party logistics providers (3PLs), carrier relationships, or outsourced operations.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Working knowledge of Warehouse Management Systems (WMS), ERP systems, and operational reporting tools.
• Familiarity with local employment, staffing services, payroll, WHS, and business compliance obligations.

Nice To Haves

• Bachelor’s degree in Supply Chain, Logistics, Business Management, or a related discipline.
• Experience with NetSuite, WMS implementation, or automation technologies.
• Experience working across multiple countries and 3PL providers.
• Formal project management qualification (PRINCE2, Agile, PMP, etc.).

Responsibilities

• Lead operational performance across regional owned and outsourced warehouses, ensuring service, inventory accuracy, productivity, quality, and safety targets are met.
• Support peak planning, capacity planning, and operational readiness activities.
• Manage landlord relationships, site compliance, capital works, and facilities management for the Atlanta site.
• Own site security, operational risk management, and incident escalation.
• Manage, coach, and develop warehousing leadership teams, driving employee engagement, performance, and succession planning.
• Oversee regional operating and capital budgets, supplier and 3PL relationships, and approve operational expenditure within delegated authority.
• Ensure compliance with company policies, OSHA requirements, and local legislation; manage inventory governance, audits, and year-end stock takes.
• Partner with business stakeholders, providing operational updates, reporting, and strategic recommendations.
• Lead regional warehouse strategy, including network optimisation, site development, automation adoption, and operational process standardisation.

Benefits

• Company-paid health, dental, vision, life, and disability insurance plans.
• Company matching contributions to retirement savings plan.
• $150 per year towards fitness activities.
• Three weeks of vacation per year.
• Staff discounts.
• Support for professional development.
• Complimentary 1Password Family account for the employee and up to five family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed