Head of Treasury Management

Live Oak Bank•Wilmington, NC

4d•$282,700 - $385,500•Remote

About The Position

The Head of Treasury Management leads the full treasury management business at Live Oak Bank - sales, onboarding, portfolio management, and merchant/payments - bringing these functions together under one strategic vision to grow deposits, expand our payments and merchant services footprint, and deliver a seamless experience for small business customers from first conversation through the life of the relationship. This leader sets the strategic direction for treasury management sales and ensures the operational engine behind it — deposit and digital operations - runs smoothly, compliantly, and at scale, through a strong direct-report leadership team. The Head of Treasury Management drives growth in merchant services and embedded payments as an integrated part of the offering, and partners closely with lending, product, and onboarding teams so customers have a smooth experience from their first conversation with Live Oak through their first year of business banking with us. This is a highly visible, cross-functional role with a leadership team spanning sales, operations, and payments.

Requirements

10+ years of progressively responsible experience in financial services, with a preference for treasury management, cash management, deposit operations, or commercial banking
5+ years of experience leading leaders/managers - ideally across both sales and operations functions - in a moderate to large scope of responsibility
A track record of building and executing strategies that grow revenue while maintaining operational and regulatory soundness
Working knowledge of deposit operations, ACH/wire processing, or treasury services
Strong communication skills and a partner-centric approach to working across sales, product, operations, and payments teams

Nice To Haves

Certified Treasury Professional (CTP) and/or NCP or AAP/APRP NACHA certification
Experience selling and/or operationalizing treasury management, cash management, or merchant/payments products for small business or commercial clients
Experience building or scaling combined sales and operations organizations, including designing leadership development programs
Strategic thinking and the ability to bring together different pieces of information to shape an integrated treasury management strategy
Excellent planning, decision-making, and written/verbal communication skills

Responsibilities

Set the vision, strategy, and annual plan for treasury management, including sales, onboarding, servicing, and portfolio retention and growth
Build and lead an executive team across Business Development, Treasury Management , and Merchant/Payments Services, and develop the leaders who run each function
Partner with Finance/FP&A to set deposit and revenue goals based on the latest forecasts, and build budgets that support the strategy across all three functions
Work with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit growth
Report progress, pipeline, and key operational metrics to senior leadership and the executive team
Champion new ideas and evaluate multiple paths to reach company goals, taking strategies from concept to market and adjusting based on results
Own the sales strategy and revenue goals for treasury management products across Small Business Banking, Commercial, and Treasury Management client segments
Direct the Business Development leadership team on vertical assignments, sales quotas, and pipeline management
Own the treasury management sales pipeline and forecasting process, reporting progress to senior leadership
Define and execute a deposit sales strategy reaching existing loan/deposit customers and new customers through outside sales channels and lending partnerships
Partner with the Strategy team to align sales priorities with the treasury management product roadmap
Lead the Director of Treasury Management Portfolio, who reports to the Head of Treasury Management, by setting priorities, performance expectations, and accountability for the portfolio management team's client and portfolio outcomes.
Oversee the Treasury Management support teams and set the standard of accountability for the service, onboarding, implementation, and issue resolution they provide to treasury management clients.
Ensure the portfolio management and support teams stay current on product capabilities, system specifications, and platform changes. Sponsor the review, testing, and rollout of new treasury management products, projects, and system upgrades.
Hold both the portfolio management and support teams accountable for business continuity planning and for the secure handling of sensitive and confidential information.
Serve as the executive escalation point for complex portfolio or support issues that require coordination across departments.
Drive growth in merchant services and embedded payments as an integrated part of the treasury management offering
Ensure the sales team can identify which customers are a good fit for merchant services and make confident, informed referrals
Ensure the team has working knowledge and training on merchant services and payments options to position opportunities accurately
Collaborate with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit and payments growth
Partner with the Director of Treasury Management Portfolio to ensure a smooth handoff of new clients from sales to onboarding
Partner with marketing, technology, onboarding, portfolio management, and operations to build shared understanding of treasury management goals and shape new product features
Build strong first-line risk practices by partnering closely with Operations, Compliance, Fraud, and Legal
Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC, across sales and operations functions
Advocate for both the bank and the customer on product features, functionality, and usability — pushing for solutions that don't create manual work for internal support teams
Bring a confident, steady, executive presence to leading a multi-disciplinary organization and collaborating with partners across the bank
Maintain a high level of professionalism, personal accountability, and integrity; lead by example
Demonstrate strong analytical, critical thinking, and decision-making skills
Engage in goal setting, coaching, and performance management for direct-report leaders across sales, operations, and payments
Take initiative to solve complex issues and continuously improve organizational performance
Demonstrate flexibility and adaptability across sales, operations, and payments priorities
Build trust with peers and partners, and genuinely invest in the growth of the leaders and teams within your organization