Head of Technology - Patient Experience & Innovation

Novartis•East Hanover, NJ

15h•$168,000 - $312,000•Hybrid

About The Position

What if your technology decisions could help thousands of patients access life-changing therapies faster and more seamlessly? As Head of Technology - Patient Experience & Innovation, you will shape the digital future of Novartis Patient Services in the United States, driving transformative solutions that improve patient access, engagement, and treatment experiences. Partnering with senior business leaders, you will leverage artificial intelligence, automation, data, and digital platforms to solve complex healthcare challenges, lead strategic investments, and deliver innovative products that create measurable value for patients, healthcare professionals, and the broader healthcare ecosystem. This is a unique opportunity to influence enterprise-wide transformation while making a meaningful difference in patients' lives every day.

Requirements

Bachelor's degree in information technology, Computer Science, Business, Engineering, or a related discipline.
10+ years' experience leading technology strategy, product management, and digital transformation initiatives.
Deep understanding of United States healthcare, patient services, and patient engagement ecosystems.
Proven success managing large-scale technology portfolios, budgets, and strategic investment decisions.
Experience leading global, cross-functional teams and influencing senior executive stakeholders.
Strong expertise in digital platforms, artificial intelligence, automation, analytics, and product delivery methodologies.

Nice To Haves

Experience leading technology solutions within patient services, specialty pharmacy, market access, or healthcare ecosystems.
Advanced degree in Business Administration, Information Technology, Engineering, or a related field.

Responsibilities

Define and execute the technology strategy supporting patient services, advanced therapies, and business growth objectives.
Lead digital transformation initiatives that improve patient access, engagement, and treatment experiences.
Partner with senior leaders to identify innovation opportunities and deliver technology-enabled business value.
Shape product vision, roadmaps, and investment priorities across a strategic technology portfolio.
Drive adoption of artificial intelligence, automation, analytics, and digital solutions at scale.
Oversee delivery of products and platforms, ensuring quality, security, compliance, and business impact.
Manage a complex portfolio of strategic investments, budgets, priorities, and value realization outcomes.
Lead, mentor, and develop high-performing technology and product management teams globally.
Build strong partnerships across business functions, technology teams, vendors, and external stakeholders.
Establish governance, risk management, and operational excellence across patient-facing technology solutions.