Head of Strategic Accounts

Mesh

32d

About The Position

At Mesh, our mission is to enable consumers to pay and be paid with any asset. Today, trillions of dollars in tokenized assets exist but remain largely unusable for everyday commerce. Mesh is bridging this gap by making crypto payments reliable, useful, and ubiquitous. We combine a powerful orchestration engine with a seamless consumer app to unlock liquidity for the world. Backed by leading investors like PayPal Ventures, Paradigm, and Galaxy Ventures, we are building the infrastructure for the next era of the global economy. Join us! Overview Mesh is looking for a strategic customer leader to drive growth, performance and relationships across our most important enterprise and strategic accounts. You’ll work directly with C-suite executives, VPs, and Directors at leading enterprises, exchanges, wallets, and PSPs to ensure they’re realizing meaningful value from Mesh—and expanding with us over time. You’ll own the post-sale relationship for our highest-value customers. This includes developing a deep understanding of each customer’s business, identifying and executing growth opportunities, owning commercial outcomes, and serving as their internal advocate. You’ll translate customer needs into product feedback, coordinate cross-functional teams to solve complex challenges, and build trusted, long-term relationships.

Requirements

Bachelor’s degree or equivalent related experience
8+ years owning enterprise customer relationships in payments, fintech, or crypto, with direct responsibility for strategic accounts
Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience strongly preferred
Proven ability to earn trust with senior executives and influence across complex, multi-stakeholder enterprise organizations
Demonstrated track record of driving commercial outcomes, including renewals, expansions, and pricing negotiations in high-stakes environments
Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth
Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations
Builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment
Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders

Responsibilities

Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments
Translate customer feedback and market insights into actionable input for Product and go-to-market teams
Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
Represent the voice of strategic customers internally, balancing customer needs with company priorities
Travel to meet customers, strengthen relationships, and represent Mesh at key industry event