Head of Strategic Accounts

Viva • Madison, MS

5d • Remote

About The Position

If you’ve grown enterprise accounts and want full ownership, not just execution, this is your role.
At Viva, we partner with fast-growing US startups and connect them with world-class Executive Assistants from Latin America - expanding access to global opportunity while helping companies scale smarter.
We’re hiring a Head of Strategic Accounts to own enterprise expansion revenue across our most strategic customers.
This is a US-based role focused exclusively on expansion within existing enterprise accounts - defining the strategy, leading executive conversations, and closing revenue.

Requirements

• 5–8 years owning enterprise expansion revenue (upsell/cross-sell within existing accounts)
• Experience defining and scaling expansion strategy in high-growth environments
• Ability to build structure and operate with high autonomy
• Executive presence with C-suite stakeholders
• U.S.-based and open to up to 50% travel
• CRM fluency (HubSpot preferred)

Responsibilities

• Define & Scale the Expansion Strategy
• Define the account prioritization framework across enterprise customers
• Build and scale our expansion motion - you'll build the playbook
• Design structured, multi-threaded growth strategy within existing accounts
• Partner cross-functionally (Sales, CS, People) to drive execution
• Own Expansion Revenue
• Own quarterly expansion targets and NRR contribution
• Lead executive-level expansion conversations with CHROs, CEOs, and VP stakeholders
• Lead in-person executive engagements across the U.S. (up to 50% travel) to drive expansion growth
• Own forecasting, reporting, and continuous improvement of the expansion motion

Benefits

• 100% Remote
• Competitive Compensation - Market-aligned base with growth opportunities.
• Global Health Insurance - Fully covered (medical, dental, vision, and mental health).
• Paid Time Off - Holidays, vacation, sick and family care days.
• Career Growth - Development plans, biannual raises, mentorship, and learning budgets.
• Team Culture - Supportive peers, wellness sessions, and “Women in Leadership” initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed