Head of Accounts

Worldly•Concord, CA

5d•$120,000 - $210,000•Remote

About The Position

Worldly is seeking an experienced, strategic leader to serve as Head of Accounts, responsible for leading and scaling our global accounts function during a critical phase of company growth. This role owns the overall account strategy, team performance, and operational rigor required to drive customer expansion, product adoption, and long-term value creation across Worldly’s customer base. Reporting directly to the Chief Growth Officer, the Head of Accounts will manage a growing team of Account Leaders and partner closely with Growth, Customer Success, Product, and Partnerships to ensure a cohesive, high-impact account motion. This role will also serve as a key voice in shaping company strategy and will sit on the Worldly Leadership Council. This is a unique opportunity for a seasoned accounts leader to take a solid foundation and transform it into a best-in-class, scalable function — while helping customers tackle some of the most complex challenges in supply chain risk, sourcing, and impact.

Requirements

15+ years of experience in account management, customer growth, or related functions, with at least 5 years leading and scaling account teams
Proven success driving customer expansion, product adoption, and revenue growth in complex B2B or SaaS environments
Strong operational mindset with the ability to build structure, rigor, and repeatable processes
Comfortable operating at both strategic and executional levels in a fast-paced, evolving organization
Experience managing distributed or remote teams
A collaborative, empathetic leader who holds teams accountable while fostering trust and development
Passion for mission-driven work and an interest in supply chain transformation, sustainability, or impact-focused technology

Responsibilities

Own and evolve Worldly’s global accounts strategy, with a focus on customer expansion, product upgrades, and long-term adoption
Establish clear success metrics, KPIs, and operating rhythms for the accounts function, ensuring alignment with company-level goals
Drive consistency, rigor, and accountability across account management practices while remaining flexible to customer needs
Partner closely with senior leaders across Growth, Customer Success, Product, and Partnerships to align account strategy with broader business priorities
Serve as an executive-level point of view on account health, risks, and opportunities across the customer portfolio
Lead and develop a team of approximately 8 account professionals, including both direct and indirect reports
Create clarity around roles, responsibilities, and expectations across the team
Coach and mentor account leaders to deepen customer relationships, elevate strategic thinking, and drive measurable outcomes
Foster a high-trust, high-performance culture grounded in ownership, empathy, and continuous improvement
Take ownership of an existing account practice and assess its effectiveness, strengths, and gaps
Operationalize the account motion by deeply understanding Worldly’s customer base, use cases, and growth opportunities
Institute best practices across account planning, forecasting, customer engagement, and expansion motions
“Ride shotgun” with the team as needed — engaging directly with customers to model excellence and stay close to the work
Ensure the accounts function is data-driven, scalable, and positioned to support Worldly’s next phase of growth

Benefits

Medical, Dental, and Vision Insurance are offered through multiple PPO options. Worldly covers 90% employee premium and 60% spouse/dependent premium.
Company-sponsored 401k with up to 4% match for US employees.
Incentive Stock Options.
100% Parental Paid Leave.
Unlimited PTO.
12 paid company holidays.
Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.
Use the office stipend to get the supplies you need—combat Zoom fatigue with no-meeting Fridays.
Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.
We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.