Head of Procurement Operations and Accounts Payable

Truist Bank • Charlotte, NC

1d

About The Position

This role is responsible for driving the continuous improvement and modernization of Procurement and Accounts Payable operations. This role focuses on optimizing end‑to‑end Source‑to‑Contract and Procure‑to‑Pay processes through process redesign, digital enablement, automation, and data‑driven insights. The Director partners closely with Procurement leadership, TD&O, Technology, Data, and Operations teams to translate business needs into scalable solutions that improve efficiency, strengthen controls, enhance user experience, and deliver measurable business value. While digital tools are leveraged where appropriate, the primary emphasis of the role is operational effectiveness, process discipline, regulatory alignment, and sustainable execution within a highly regulated environment.

Requirements

• 10+ years of progressively responsible experience in Procurement, Supply Chain, Finance Transformation, or Operations within a large, complex organization.
• Deep knowledge of end‑to‑end Source‑to‑Contract and Procure‑to‑Pay processes and operating models.
• Proven experience leading large‑scale procurement or finance modernization initiatives.
• Strong understanding of procurement platforms (e.g., Ariba or comparable systems), RPA, and reporting/analytics tools.
• Demonstrated ability to lead cross‑functional teams and influence stakeholders across Finance, Technology, and Operations.
• Strong analytical and problem‑solving skills, with the ability to translate data into business decisions.
• Bachelor’s degree in Supply Chain, Business, Finance, Technology, Data, or a related field, or equivalent experience.

Nice To Haves

• MBA or advanced degree.
• 10+ years of relevant leadership experience.
• Experience operating in a highly regulated environment, such as financial services.
• Experience defining, tracking, and reporting KPIs tied to operational efficiency, savings, compliance, and control outcomes.

Responsibilities

• Lead modernization initiatives across sourcing, contracting, buying channels, invoicing, and supplier engagement.
• Design and execute a multi‑year roadmap to simplify procurement and accounts payable processes, reduce manual effort, and improve cycle times.
• Standardize workflows and operating practices to enhance scalability, resiliency, and consistency across the enterprise.
• Partner with TD&O and Technology teams to implement digital solutions that improve workflow routing, exception handling, and real‑time status visibility.
• Enhance contract lifecycle management, renewal tracking, document retrieval, and approval workflows through system-based controls.
• Support the adoption of digital capabilities that improve efficiency, accuracy, and compliance.
• Improve the procurement intake experience by strengthening request routing, prioritization, and orchestration.
• Ensure purchasing processes are intuitive, compliant, and transparent for internal stakeholders.
• Reduce dependency on manual support models by improving self-service capabilities and knowledge access.
• Strengthen procurement data foundations across key objects, including suppliers, contracts, purchase orders, invoices, and receipts.
• Enhance operational reporting, dashboards, and KPIs related to efficiency, compliance, savings, and working capital.
• Translate operational data into actionable insights for Procurement leadership and business partners.
• Ensure procurement modernization efforts align with regulatory requirements, data privacy expectations, , and third‑party governance policies.
• Partner with Risk, Compliance, and Audit teams to maintain strong controls and audit readiness.
• Support governance reviews related to process and system changes impacting procurement operations.
• Act as a key liaison between Procurement, TD&O, Technology, Data, Operations, and Risk partners.
• Lead change management efforts to drive adoption of new processes and tools.
• Influence senior leaders and business partners to align on priorities, sequencing, and value realization.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees