Head of Service Sales, Pharma Liquid, NAM
About The Position
Lead the North American Pharma Liquid service business to achieve strategic growth and operational excellence while directing the regional Service Sales team in contract management, sales support, and cross‑border business development. Develop and lead the regional Service Sales function to achieve state-of-the-art performance in both volume and operational excellence. Lead the team to manage the full service sales lifecycle — from initial customer contact through ongoing, sustainable service contract support for the product’s lifetime — ensuring alignment with business objectives. Own the regional services order intake target; perform regular performance reviews, prepare strategic reports, and track key metrics to enable data-driven decision making. Drive business development and growth initiatives in collaboration with regional service operations to maximize contract sales revenue and margin. Manage a regional team of Service Sales Managers, ensuring delivery of client-focused solutions and overseeing their professional development. Administer customer and agent contracts, including NDAs, ensuring compliance and timely execution; coordinate on regional key accounts with the Key Account Leader. Oversee service representation at trade shows to strengthen brand visibility and market positioning.
Requirements
- Bachelor’s degree in business or related field
- 10+ years of sales management experience in capital equipment
- 5+ years leading and developing sales teams and driving organizational change.
- Willing to travel 40% domestically and internationally.
Nice To Haves
- Strong knowledge of pharmaceutical industrial equipment and the service value propositions for this market segment, including service business models and related processes.
- Results-driven, self-motivated, focused, and able to work independently.
- Demonstrated ability to lead cross-functional teams (Engineering, Sales, Operations) in a global environment.
- Proficient with CRM, ERP, PLM, and analytics tools (e.g., Salesforce, SAP, Power BI).
- Excellent verbal and written communication skills
Responsibilities
- Develop and lead the regional Service Sales function to achieve state-of-the-art performance in both volume and operational excellence.
- Lead the team to manage the full service sales lifecycle — from initial customer contact through ongoing, sustainable service contract support for the product’s lifetime — ensuring alignment with business objectives.
- Own the regional services order intake target; perform regular performance reviews, prepare strategic reports, and track key metrics to enable data-driven decision making.
- Drive business development and growth initiatives in collaboration with regional service operations to maximize contract sales revenue and margin.
- Manage a regional team of Service Sales Managers, ensuring delivery of client-focused solutions and overseeing their professional development.
- Administer customer and agent contracts, including NDAs, ensuring compliance and timely execution; coordinate on regional key accounts with the Key Account Leader.
- Oversee service representation at trade shows to strengthen brand visibility and market positioning.
Benefits
- Medical, Dental, Vision, and Prescription plans starting from your first day.
- 401(k) plan with a generous company match to help you plan for the future.
- Employer-paid Short- and Long-Term Disability Insurance, plus Life Insurance for your peace of mind.
- Education Assistance Program to support your continued learning and development.
- Paid Time Off to recharge and enjoy your personal time.
- Access to our Employee Assistance Program for confidential counseling and resources.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
