Head of Radiology Services

Scan.com•Atlanta, GA

18d•$170,000 - $200,000•Hybrid

About The Position

Scan.com is a digital health scale-up focused on making diagnostics accessible, fast, and transparent. The company utilizes technology to expedite diagnoses, leading to timely treatments and improved healthcare outcomes. Scan.com offers solutions for both patients and providers, including a B2C marketplace for booking scans and B2B platforms for live scheduling and AI-driven workflow optimization. The company has achieved significant milestones, including multiple platform launches, over $100m in VC funding, profitability, and over 100% year-over-year growth. The Head of Radiology Services will lead the operational and technical aspects of Scan.com's imaging delivery. This role encompasses the entire imaging order flow, from scan completion to report delivery, including image receipt, radiologist routing, report quality assurance, and final delivery. The primary goal is to systematically eliminate manual intervention points and errors in metadata, routing, image matching, and report formatting while maintaining real-time operations. The position involves driving an existing stabilization program to automate and modernize the interoperability layer, reporting to the SVP Operations with a dotted line to the COO, and collaborating closely with Product, Integrations, and Clinical leadership. This is a hands-on leadership role requiring expertise in both operations and technology, capable of managing daily operations under pressure and architecting systems for efficiency.

Requirements

Experience running mission-critical processes in a scaling organization
Comfort with ambiguity, wearing multiple hats, and shipping improvements in high-pressure, resource-constrained environments
Understanding of business process flows, ability to map dependencies, and experience designing solutions to eliminate redundancy and accelerate throughput
Thinking in terms of end-to-end systems, not individual tasks
An opinion on what ‘great’ looks like when it comes to the technologies used to store, transfer, and route images
Fluency in the mechanics of AI and automation (RPA, workflow tools, LLMs)
Ability to evaluate tools, assess ROI, and work with Product to identify high-leverage automation opportunities
Prioritizing system improvements over hiring or ad-hoc fixes
Ability to push back on requests that don't align with a product-first principle
Ability to inspire and manage small, high-leverage teams
Ability to set clear goals, provide candid feedback, and create accountability without micromanagement
Experience in healthcare operations, imaging, radiology workflows, or clinical operations is a plus but not required
Ability to learn quickly and ask sharp questions
Experience managing or coordinating teams across multiple locations or working with BPO/offshore partners
Understanding of the unique challenges of remote operations and ability to drive accountability across distance
Living in dashboards, analytics tools, and metrics
Ability to translate data into insight and adjust plans based on data
Skepticism of gut feeling and demand for first-principles reasoning
Ability to articulate complex operational trade-offs clearly to stakeholders at all levels
Ability to present to radiologists and external partners with confidence and listen to feedback without defensiveness

Nice To Haves

Experience in healthcare operations, imaging, radiology workflows, or clinical operations

Responsibilities

Ownership of daily case flow from image receipt through report delivery, including workforce management, coverage scheduling, escalation protocols, and BPO partner oversight across onshore and offshore teams
Real-time operational monitoring: daily huddles, dashboard-driven and predictive reviews of key metrics (TAT, error rate, backlog age, exception volume), and proactive intervention before delays compound
First line of escalation for operational issues, including image acquisition failures, report chasing, mismatched studies, and case flow delays
Stakeholder relationship management with radiologists, referring providers, imaging centers, and external partners, owning turnaround time performance, disaster recovery communications, and post-incident reviews
Ownership of the connectivity tech stack: defining and evolving the DICOM routing, image storage, PACS integration, and data exchange architecture that supports a scaling, multi-state, multi-payer imaging business
Driving the migration of radiology groups to standardized integration formats (structured data over PDF), establishing and enforcing data standards at the point of acquisition to reduce downstream error rates
Overseeing the deployment and scaling of automated image matching infrastructure at imaging centers and automated routing logic for radiologist assignment
Evaluating and making build/buy/partner decisions on integration middleware, with a clear view of what "great" looks like in imaging interoperability at scale
Working with Engineering and Integrations to ensure new imaging center onboarding includes connectivity standards from day one, reducing the re-onboarding debt that currently drives manual work
Partnering with Product to design and ship solutions that reduce manual intervention rates, with a target of building systems capable of handling millions of images without proportional headcount growth
Identifying and deploying high-leverage AI and automation initiatives across the case flow: auto-routing on image receipt, automated report QA, error pattern detection, and predictive TAT monitoring
Owning the error taxonomy and driving root-cause elimination through process, product, and integration changes rather than staffing
Comprehensive error reporting and closed-loop feedback: ensuring every failure mode is tracked, categorized, and fed back into the product roadmap
Own the P&L for the Radiology Services business unit
Metrics ownership: weekly and monthly KPI reviews tied to SLA targets covering report delivery turnaround, error rates, error resolution speed, and time-to-routing
Team leadership: 1:1s, performance management, goal-setting, and building an environment where high-performers thrive, and operational discipline is the norm
Cross-functional collaboration: bridging Operations, Product, Integrations, and Engineering to align priorities and execute improvements