Head of Access Services

George Mason University•Arlington, VA

2d•Hybrid

About The Position

The Head of Access Services coordinates, develops, and participates in the daily operations of Access Services, including, but not limited to, circulation, collection maintenance, course reserves, and resource sharing. This is a supervisory position that manages student employees, as well as one full-time library staff member. The Head of Access Services collaborates closely with colleagues across the Law Library to provide excellent resources and services to the Law School and university community.

Requirements

Master’s degree in library and information science, or an equivalent combination of education and related experience
Experience working in any type of library
Supervisory experience or demonstrated potential to develop strong management and mentorship skills
Experience with integrated library systems or resource sharing platforms
Excellent oral and written communication skills
Commitment to outstanding customer service
Strong analytical ability and problem-solving skills
Ability to work flexibly and collaboratively
Commitment to continuous improvement, learning, and innovation
Excellent time management, organizational, and project management skills

Nice To Haves

Juris Doctor (J.D.) degree, experience working in a Law Library, or experience with legal research and legal information resources
Experience with Ex Libris platforms (Alma, Rapido, Primo) and OCLC WorldShare

Responsibilities

Recruit, train, supervise, mentor, and schedule 10-12 part-time student and wage employees who staff the circulation desk
Manage the circulation desk in order to ensure consistent coverage and high-quality service during operating hours
Staff the circulation desk as needed
Supervise and work collaboratively with one full-time, classified staff member on Access Services-related responsibilities and programs
Develop, document, and maintain policies, procedures, and workflows on all Access Services-related functions
Collect and analyze quantitative and qualitative data related to circulation, resource sharing, space utilization, and wage expenditures
Provide reports to library leadership as needed
Serve as the Law Library expert in fulfilment module of the integrated library system
Participate in oversight and planning related to library facilities and spaces, such as coordinating study room access and policies, operating hours, and library signage
Participate in marketing library resources and services and outreach to the Law School community
Manage and improve resource sharing and document delivery programs
Develop and maintain a high level of knowledge of resource sharing practices and systems
Serve as backup to resource sharing staff and fulfill resource sharing and document delivery requests as needed
Collaborate closely with colleagues at Mason Libraries and the Washington Research Library Consortium (WRLC) to coordinate and develop fulfilment and resource sharing programs and services
Manage and coordinate maintenance of the physical library collection (print, microform, media), including shelving, stack maintenance, shifting, and other special projects
Participate in collection development by serving on the Law Library’s Collection Development Committee
Perform other duties as assigned including, but not limited to, serving on library, Law School, or university committees
Continuously learn and grow by participating in professional associations, professional conferences, and/or scholarly activities
Potentially contribute to legal research instruction and the faculty liaison program