Head of Access Services

The Ohio State University • Columbus, OH

3d • Onsite

About The Position

The Head of Access Services (Associate Director, Library Services) leads a dynamic program area, Access Services, which promotes new models for providing user access to scholarly works through circulation and interlibrary loan to advance learning, research, and creative expression. The Head is also a key leader of University Libraries’ activities to steward physical collections for use now and into the future. The Access Services Program Area includes the staff and resources in: Thompson Library circulation and stacks management; Interlibrary Services; and the Book Depository. Leads policy development, management, and evaluation for circulation activities for libraries at The Ohio State University, for Ohio State’s Regional Campuses libraries, Health Sciences Library, and Law Library. Responsible for the coordination, supervision, planning, development, communication, and configuration/technical expertise for fulfillment and resource sharing in Alma/Primo/Rapido. Also collects, analyzes, and reports statistical information related to access services. Engages actively on behalf of the Libraries within the Libraries' communities of collaboration, especially OhioLINK and the Big Ten Academic Alliance. Reporting to the Associate Dean for Content and Access, the Head of Access Services functions as a peer in the leadership team of the Content and Access Division. University Libraries’ faculty and staff embrace Ohio State’s Shared Values and strive to enact the behaviors guided by those values in all that we do. This position is dedicated to advancing the culture of University Libraries and the work of the Content and Access unit. All other duties as assigned.

Requirements

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• At least 7 years of experience in managing service desks, circulation, interlibrary loan, document delivery, or similar services involving print materials.
• At least 7 years of experience supervising multiple staff or teams.
• Experience with fulfillment and resource sharing configurations in a Library Services Platform.
• Ability to work effectively and creatively in a collaborative and complex environment.
• A demonstrated commitment to Ohio State’s shared values.

Nice To Haves

• Master’s degree in a relevant field.
• 12 or more years of relevant experience.
• Experience with fulfillment and resource sharing configurations and/or maintenance in Alma/Primo/Rapido.
• Demonstrated experience with project planning.
• Experience in academic or research libraries.
• Experience working with library consortia.

Responsibilities

• Leads policy development, management, and evaluation for circulation activities for libraries at The Ohio State University, for Ohio State’s Regional Campuses libraries, Health Sciences Library, and Law Library.
• Responsible for the coordination, supervision, planning, development, communication, and configuration/technical expertise for fulfillment and resource sharing in Alma/Primo/Rapido.
• Also collects, analyzes, and reports statistical information related to access services.
• Engages actively on behalf of the Libraries within the Libraries' communities of collaboration, especially OhioLINK and the Big Ten Academic Alliance.
• All other duties as assigned.

Benefits

• Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:
• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees