Head of Quality North America

Roquette•Philadelphia, PA

1d•$172,938 - $234,110•Hybrid

About The Position

Roquette is seeking a Head of Quality – North America (HPS) to lead and transform Quality across North America. This role involves deploying and embedding a harmonized One Roquette QMS, ensuring alignment across sites, consistency of practices, and measurable performance improvement. It is a transformation role focused on simplifying, standardizing, and elevating Quality performance, acting as a connector and change leader to drive adoption of global standards and build a high-performing, collaborative Quality network. The position is located in Newark, DE.

Requirements

Bachelor's degree or higher in a relevant scientific or engineering discipline
Minimum of 10 years' experience in Quality leadership within pharma, pharma supplier regulated industries, or CDMO environments
Proven multi-site / regional leadership experience across geographies and functions
Demonstrated ability to influence and drive change across complex, matrixed organizations
Track record of driving Quality transformation and building high-performing networks
Strong Lean / Operational Excellence expertise with hands-on deployment experience
Experience working cross-functionally with Sales, Customer Care, Operations, and Regulatory teams
Strong leadership, coaching, and organizational development skills
Experience managing third-party/contract manufacturing quality compliance

Nice To Haves

Advanced degree preferred
Six Sigma Black Belt certification preferred
Lean / Operational Excellence credentials a plus
Familiarity with CAPEX project quality oversight preferred

Responsibilities

Own product release across all sites within the North America Region
Guarantee product safety and regulatory compliance (Pharma, Food, Feed as applicable)
Ensure full deployment and consistent application of the Quality roadmap
Drive alignment across all sites and teams to eliminate fragmentation
Lead a connected, high-performing Regional Quality network
Build a culture of continuous improvement, simplification, and customer focus
Lead the North America Quality strategy and roadmap
Contribute actively to HPS global Quality strategy and standards
Drive transformation of Quality ways of working, embedding Lean principles across the Region
Drive deployment and adoption of the global QMS roadmap across all North America sites
Ensure consistency of interpretation and execution of standards, processes, and tools
Connect sites and teams to share best practices and resolve inconsistencies
Foster cross-site collaboration and a One Roquette mindset
Challenge unnecessary site-specific ways of working
Lead deployment of Lean / Operational Excellence methodologies
Act as a Black Belt-level change agent to simplify processes and reduce waste
Improve cycle times (CAPA, deviations, release, complaints)
Roll out tools, training, and coaching to site Quality teams
Embed continuous improvement into daily operations
Lead and develop the Regional Operational Quality network
Ensure strong QA and QC performance, including product release and lab efficiency
Drive standardization and best practice sharing
Ensure high-quality, timely response to customer requirements and complaints
Improve end-to-end customer quality journey
Collaborate with Sales and Customer Care
Ensure audit readiness and inspection performance
Lead internal and external audits
Act as Regional Crisis Leader for product-related issues
Build and develop a high-performing Quality leadership team
Develop Lean and problem-solving capabilities across the network
Drive quality culture, ownership, and accountability
Promote transparency and benchmarking across sites
Ensure appropriate oversight of third-party suppliers
Represent Roquette in industry forums and associations, especially IPEC
Ensure CAPEX projects meet Quality and regulatory requirements
Embed Quality by design in investments