Head of Product, Systems

Torus•Salt Lake City, UT

2d•$190,000 - $230,000•Hybrid

About The Position

We believe most product organizations are built and managed to chase the wrong signals (confidence in delivery timelines 12+ months away, internal consensus, user engagement vanity metrics, etc.). We use Directed Discovery, which is a human-centered, evidence-driven product methodology that prioritizes managing product-market-fit above everything else. As Head of Product, Systems, this means you will be building and managing a product team and culture which focuses on ensuring our products and user experiences consistently produce these outcomes: Choosers quickly and easily recognize Torus’ value and purchase our products (likelihood to buy), Users feel like our product experiences are simultaneously powerful and simple (customer happiness), Repeat purchases/expansion of our product (length of stay). And most importantly, we need to produce these outcomes especially when product-market conditions change. This means you’ll partner as a peer to the Heads of Software, Embedded Systems, Data, and Testing Tools & Frameworks to ensure that our technology systems are successfully balancing “Speed and Quality Equally.”

Requirements

Hardware-software integrated products or comparably complex multi-disciplinary systems, with firsthand experience of the asymmetric cost of being wrong in atoms versus bits.
10+ years in product roles, with 4+ years leading product managers and designers — building a product organization, not only inheriting one.
A personal body of customer research measured in hundreds of moderated sessions, with demonstrated ability to teach the craft to non-researchers.
Direct commercial exposure: deals you personally closed or rescued, with product decisions traceable to them; a win/loss program you built or ran, and a roadmap decision it reversed.
Quantitative fluency: product metrics you defined from raw telemetry or event data and used to kill or scale work — enough hands-on data skill that you are not hostage to someone else's dashboard.
Specific, verifiable examples of evidence reversing a position you held publicly.

Nice To Haves

Founder, founding-team, or early-stage B2B product executive experience.
Energy domain: battery storage, solar + storage, EV charging, or other grid-interactive systems; virtual power plant or demand response programs; utility program economics.
Standards context: UL 9540/9540A, UL 1741, IEEE 1547/2800, and grid interconnection processes.
Owner-operator, fleet, or asset-backed business models where company P&L confirms product value.
Selling capex-backed outcomes to commercial and industrial executive buyers.

Responsibilities

Own and operate the whole-product evidence system: VOC, CPT, and CCT standards; research operations; routing decisions; win/loss instrumentation; and measurable outputs at every mile marker.
Personally moderate customer sessions on a regular cadence, and run the apprenticeship that rotates engineers and designers through moderator, note-taker, and ethnographer roles.
Own the Systems product strategy: the continuous product strategy across software, data, embedded systems, and testing tools — and coordinate the integrated whole-product strategy with your hardware counterpart.
Support closing deals with choosers. Own win/loss as product evidence, and bring deal signals into routing with the same anti-bias discipline we apply to user research. One loud chooser is not the market.
Decide deal-specific product commitments: the line between serving the market and roadmap-by-anecdote runs through your desk.
Make fleet telemetry the confirmation layer: partner with the Heads of Data and Testing Tools and Frameworks to instrument customer confirmation testing (CCT) on the operating fleet — delivery performance, reliability, and program economics. As an owner-operator, our P&L is the product's confirmation metric.
Hire, grow, and level the product management and product design teams.
Other duties and projects as assigned.

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus paid life and AD&D Insurance with options to purchase additional coverage
Voluntary short- and long-term disability insurance
Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.
Unlimited discretionary PTO or 10 days annual PTO
10 paid company holidays
Waiting period-free 100% paid parental leave
Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
Team members receive Torus branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks.