Head of Product, Square Trust & Safety

Block•Bay Area, CA, United States of America, CA

1d•$304,500 - $456,700

About The Position

Block is a company composed of various teams united by the purpose of economic empowerment. The foundational teams, including People, Finance, Counsel, Hardware, Information Security, and Platform Infrastructure Engineering, provide corporate-level support and guidance. They collaborate across business groups and globally, working across different time zones and disciplines to develop inclusive People policies, forecast finances, provide legal counsel, safeguard systems, and nurture new initiatives. Every challenge presents opportunities, and diverse perspectives are essential to identify them. Block encourages individuals to bring their unique viewpoints to the company. Square serves millions of diverse merchants across four primary audiences. Trust and Safety is fundamental to Square's operations, protecting sellers and the company from malicious actors while enabling safe growth for businesses of all sizes. This role seeks an individual passionate about building seller trust, understanding the complex interplay of risk, identity, and compliance, and capable of leading Square's unified Trust and Safety solution globally. As the Head of Product for Trust and Safety, you will be responsible for establishing Square-wide strategies for building and maintaining seller trust across various timeframes. This includes driving strategic changes in Risk and Identity product areas, integrating two organizations into a unified entity, and influencing the entire Square ecosystem to meet the needs of trust and seller protection. You will need to balance seller access with ecosystem protection, growth enablement with fraud prevention, and be accountable for Risk Loss Rate, Seller Trust metrics, and the overall health of the Square ecosystem.

Requirements

8+ years of product management experience
Experience leading Product teams across multiple product areas
Track record of successful platform/infrastructure product development
Experience with trust & safety, risk, identity, or compliance products
Proven ability to drive cross-functional alignment across large organizations
Experience managing regulatory requirements and compliance-driven product development

Nice To Haves

Experience with payments or fintech products
Background in fraud prevention, identity verification, or KYC/AML
Experience unifying or merging product organizations
Track record with both internal tooling and customer-facing product development
Familiarity with ML/AI-powered risk and fraud detection systems
Experience with identity verification providers (Veriff, Onfido, Persona, Jumio)
Knowledge of global regulatory frameworks (FATF, AMLD, GDPR, CFPB)

Responsibilities

Bring a Square-wide perspective on Trust and Safety for strategic planning, ensuring trust considerations are embedded across all seller-facing products and experiences.
Unify the Risk and Identity organizations, creating seamless experiences and shared platforms that enable sellers to grow with confidence.
Lead the product organization across multiple product areas including Identity Verification, Risk Management, Disputes, Fraud Prevention, Compliance, and Internal Tooling.
Own the primary strategic initiative to build and maintain trust with sellers throughout their lifecycle, from onboarding through account management and remediation.
Engage with external partners including regulatory bodies, compliance teams, and identity verification providers to build out strategic rationale for partnerships and integrations.
Drive accountability for Risk Loss Rate, Seller Trust metrics, Access expansion for trusted sellers, and ecosystem health across all of Square's products.
Deeply understand regulatory requirements, compliance frameworks, and the fintech landscape to shape the GTM and Product strategy for Trust and Safety.
Prioritize work across Risk and Identity product areas while influencing prioritization of trust and compliance capabilities across Square products.
Validate product strategies through a combination of qualitative seller research, quantitative experimentation, and regulatory analysis to ensure intended impact on both seller trust and fraud prevention.
Drive execution across multiple functions and organizations including Product, Engineering, Compliance, Legal, and Operations to deliver on Trust and Safety initiatives.