Head of Product Quality, Reliability and Regulatory Compliance

Ironsite AI•San Francisco, CA

13h•Onsite

About The Position

Ironsite is hiring a leader to own product reliability and regulatory compliance as part of its core New Product Introduction (NPI) team. The role identifies and manages outsourced partners, including test labs and external auditors, and audits existing suppliers, develops corrective actions, and drives new supplier qualification. Reporting to the Head of Supply Chain, this person works closely with Hardware Engineering, Field Operations, outsourced test service providers, JDM partners, and strategic component suppliers. The role leads reliability and regulatory planning through NPI, supplier quality and continuous improvement, field quality, the company quality system, and external quality and reliability partnerships. The position is based onsite in the San Francisco Bay Area. The listed base salary is $250,000 per year, commensurate with experience, with significant early-stage equity and full benefits.

Requirements

10+ years of experience in quality, reliability, and regulatory management at a hardware company scaling from early production to volume.
Deep experience conducting supplier audits and corrective actions with final assembly and test of high-volume electro-mechanical consumer electronics products.
Experience with mechanical suppliers and processes, including machining, casting, stamping, sheet metal, and injection molding.
Experience with optical, sensor, and camera module suppliers.
Experience with electronic component suppliers.
Demonstrated expertise managing Asia-based suppliers, including on-site engagement and supplier development.
Experience working with a global supply base at the executive level and holding suppliers accountable to commitments.
Comfort with international travel; the role requires meaningful time on the ground with overseas suppliers.
Proficiency with PLM systems such as Arena, Propel, or similar.
Detail-oriented, self-motivated, and able to respond quickly in a fast-moving and changing environment.

Nice To Haves

Experience with battery packs and optical subassemblies.
Prior experience as an early supply chain hire at a hardware startup that scaled from early volumes to full production.
Ability to provide clear, concise updates to internal and external stakeholders at all levels, including executives.
Demonstrated expertise managing cross-functional and international resources to achieve objectives on time and on budget.
Mandarin or Vietnamese language proficiency.
Experience with consumer electronics, wearables, or ruggedized hardware programs.
Familiarity with contract manufacturing partners in Taiwan, mainland China, or Southeast Asia.

Responsibilities

Serve as a core member of the NPI team and identify product regulatory and reliability goals aligned with intended use cases and target sales regions and strategy.
Own the reliability and regulatory compliance sections of product PRDs.
Design, develop, and execute product reliability and regulatory compliance test plans, including scope, resources, and cost, to meet Prototype, EVT, DVT, and PVT milestones on time and within approved budgets.
Develop and communicate exit criteria for each NPI phase and own phase signoff.
Drive corrective actions with engineering and supply chain teams through the core team process.
Develop in-process data collection, yield measurement, and Pareto analysis with contract manufacturer staff, Ironsite manufacturing, and hardware engineering to improve yield.
Develop and execute the Out of Box Audit process.
Partner with contract manufacturing engineering, Ironsite Hardware, and Manufacturing Engineering to define incoming inspection scope for each product component.
Own quality initiatives and metrics tracking as part of the QBR process.
Drive supplier audits during NPI and audit released-product suppliers, developing corrective actions based on incoming inspection yield priorities and QBR initiatives.
Build an end-to-end yield and failure-tracking system with the contract manufacturer, tracing root causes from suppliers through field performance to manufacturing history.
Develop, manage, and lead the Early Field Failure Analysis process.
Develop and communicate monthly quality metrics for executive review.
Develop and lead the company Quality System based on intended use markets and regulatory requirements, and lead its execution.
Identify, secure, and use external partners for quality, reliability, and regulatory testing during NPI and mass-production continuous improvement initiatives.
Develop strong relationships across a worldwide partner network.