Head of Product Operations
About The Position
PermitFlow is seeking an experienced and hands-on Head of Product Operations to establish and lead the company's Product Operations function. This role involves defining how the Product organization plans, operates, launches, and measures its initiatives. The objective is to scale Product Operations from a small team into a strategic organization that collaborates closely with Product, Engineering, Design, Operations, and the founding team to enhance company execution. The Head of Product Operations will be responsible for hiring and developing a team, establishing the Product operating system and quality standards, and implementing processes for effective product execution at scale. This is a player-coach leadership position requiring strong operational judgment, product acumen, and the ability to work both strategically and hands-on in a fast-paced startup environment.
Requirements
- 8+ years of experience in Product Operations, Business Operations, Strategy & Operations, or B2B SaaS product leadership.
- Experience supporting complex workflow products with data-heavy systems and cross-functional stakeholders.
- 3+ years of experience leading and managing teams, ideally in a high-growth startup or technology company.
- Proven experience building Product Operations teams and functions from early-stage to scale.
- Exceptional operational judgment across planning, prioritization, product development, launches, measurement, and cross-functional execution. Systems thinking, not just strong project management.
- Player-coach mentality with the ability to do hands-on Product Operations work while simultaneously building and scaling a team.
- Active AI fluency, with AI tools integrated into your daily operating workflow. Strong opinions on how AI is changing the way Product Operations teams work and a track record of evolving your own process accordingly.
- Strong experience standing up Product operating processes, including planning rituals, PRD quality standards, launch readiness, product reviews, customer feedback systems, and product metrics.
- Excellent communication and collaboration skills, with the ability to partner closely with Product and Engineering leadership and hold your own in strategic and technical conversations.
- Ability to balance strategic thinking with hands-on execution in a fast-moving environment.
Responsibilities
- Build and lead PermitFlow’s Product Operations organization, evolving it into a strategic partner embedded across the business.
- Hire and develop a team of Product Operations Managers to support stakeholders across Product, Engineering, Design, GTM, Customer Success, Operations, and more.
- Define PermitFlow’s Product operating system, including planning processes, PRD standards, launch processes, product metrics, customer feedback systems, and cross-functional collaboration models.
- Do hands-on Product Operations work yourself, particularly on the systems and programs that set the quality bar for the rest of the team.
- Own and evolve the systems that support Product planning, execution, launches, and measurement to ensure consistency, scalability, and clarity as the company grows.
- Establish consistent quality standards and review processes across the Product organization, ensuring teams have clear goals, requirements, success metrics, and launch plans.
- Partner closely with leadership to improve Product execution in ways that directly impact business metrics, including activation, retention, customer satisfaction, and product velocity.
- Set the vision for how AI transforms the Product Operations function, driving adoption of AI tools and evolving workflows across the team.
Benefits
- Competitive salary and meaningful equity in a high-growth company
- 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
- 401(k) savings plan
- Unlimited PTO and paid family leave
- Home office & equipment stipend
- Daily in-office lunch and dinner provided
- Commuter benefits (pre-tax transit and parking)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
