Head of Product Operations

Videoslots•Malta, MT

About The Position

The Head of Product Operations is responsible for leading and developing the Product Operations function, overseeing Casino Operations, Game Provider Partnerships, Bingo Operations, and related product support functions. This role involves driving operational efficiency, ensuring service quality, and achieving commercial objectives through strategic planning, team development, and process optimization.

Requirements

5-8 years of relevant experience within the iGaming industry, with a focus on casino operations, product operations, or similar operational functions
Strong understanding of casino game releases, certifications, provider workflows, QA processes, and operational controls
Commercially aware with strong understanding of player behaviour and product performance.
Experience driving operational improvements, automation initiatives, and scalable process development.
Strong analytical, organisational, leadership, and stakeholder management skills.
Ability to manage multiple priorities within a fast-paced operational environment.
Self-motivated with strong ownership mentality and operational awareness.

Responsibilities

Lead and continuously improve Product Operations to ensure operational efficiency, service quality, and commercial objectives are achieved.
Oversee operational performance across Casino Operations, Partnerships, Bingo Operations, and related product support functions through clear KPI ownership and operational accountability structures.
Establish clear ownership structures, accountability, and operational standards across all reporting lines.
Ensure operational continuity through effective planning, capacity planning, resource allocation, and team development.
Translate business strategy and commercial priorities into operational plans to ensure Product Operations remain scalable and execution-focused as the business grows.
Oversee end-to-end game lifecycle management across all brands, including provider onboarding, certification tracking, game release planning promotional operations, and product lifecycle activities.
Ensure operational readiness and speed-to-market for new games, campaigns, and product initiatives.
Drive automation, reporting development, process optimisation, and operational scalability initiatives across Product Operations, with focus on reducing manual overhead and improving operational efficiency.
Identify operational inefficiencies and implement structured and measurable improvements to workflows, controls, and cross-functional collaboration.
Collaborate with internal stakeholders to ensure alignment between Product Operations, Compliance, CRM, Customer Operations, and Commercial functions, maintaining operational momentum across product-related initiatives and dependencies.
Lead, coach, and develop managers, coordinators, and operational teams within Product Operations.
Foster a collaborative, accountable, and performance-driven, and operationally disciplined culture across the department.
Ensure product operations remain aligned with regulatory requirements, certification standards, and internal operational policies.
Support implementation and maintenance of operational controls, procedures, documentation, and audit-ready operational standards.
Partner with Compliance, Legal and operational stakeholders to support implementation of regulatory and certification-related changes where required.
Lead or participate in operational and cross-functional projects as required.
Perform any other task or responsibility related or connected to the role.