Head of Product Operations

Canary Technologies Corp • New York, NY

7d • $200,000 - $240,000

About The Position

Canary Technologies is seeking a Head of Product Operations to serve as the operating system for their product organization. This role is crucial for managing the data layer, product lifecycle process, and onboarding of new product personnel within a team of 140 across engineering, product, and design. The position focuses on building and maintaining the systems that enable the EPD (Engineering, Product, Design) team to operate efficiently and at scale, rather than on strategy, portfolio bets, sequencing, or positioning. The ideal candidate will be drawn to building infrastructure that enhances the speed and effectiveness of others.

Requirements

• 7+ years in product operations, strategy & operations, analytics, or a related role, ideally at a B2B SaaS company that scaled through complexity.
• Proven ability to build systems, not just manage tasks; experience owning infrastructure that continued to function after moving on.
• Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar).
• Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
• Sharp program management skills to run the alpha → beta → GA lifecycle process across a multi-product organization.
• Excellent communication skills to translate operational realities into clear frameworks and gain buy-in from various teams.
• Experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.

Nice To Haves

• Experience in hospitality tech
• Experience in enterprise SaaS with strategic accounts
• Experience scaling product analytics at a growth-stage company

Responsibilities

• Own the analytics stack (Omni, Amplitude, etc.) end to end, including instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and NPS/CSAT measurement architecture.
• Own the alpha → beta → GA process and the EPD↔GTM communication, including RACI, handoff gates, and GTM communication timing.
• Manage the communication and process for changes to existing products.
• Own the voice-of-customer feedback loop between GTM, Support, and the product organization, including strategic account calls for prioritization signals.
• Own new PM onboarding as a designed program tied to the PM ladder for consistent ramp times.
• Take on one-off high-leverage work such as offsites, annual planning, and cross-functional initiatives.

Benefits

• Target cash compensation ranges from $200,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly.
• Stock option grant, subject to board approval.
• Canary Days: Company-wide days off each month for recharging.
• Self Improvement Club: Monthly meetings with a budget for personal goal achievement purchases.
• Professional Development Chats: Budget to support cross-functional professional development conversations.
• Travel Reimbursement: Stipend for visiting offices in New York, San Francisco, or Dallas.
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed