Head of Product - Engagement

The Access Group•Home, KS

8d•$230,000 - $250,000•Hybrid

About The Position

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, you’ll receive 22 days paid time off, plus 11 company paid holidays. Also, medical, dental & vision insurance, 5% 401(k) company match, plus a range of other benefits that you can choose from. About you: You’re an experienced product leader who enjoys bringing teams, products and ideas together around a shared vision. You care about solving customer problems, creating commercial value and helping teams deliver meaningful outcomes. You’re comfortable working across multiple products and stakeholder groups, using evidence and insight to shape strategy and make decisions. You know how to balance short-term priorities with long-term opportunities and can bring clarity in complex environments. You’re excited by the potential of artificial intelligence (AI) and understand how emerging technologies can improve customer experiences, product development and business performance.

Requirements

10+ years in product management, with 4+ years in senior product leadership
Experience in loyalty, customer relationship management (CRM), marketing technology, payments or hospitality and retail software.
Experience using data, customer insights and commercial performance measures to inform product decisions and prioritization.
Experience working with AI-enabled products, modern product operating models and cross-functional teams across different markets.

Responsibilities

Own the product vision and roadmap for the Engagement Suite, creating a connected strategy across loyalty, customer engagement, customer data and digital experiences.
Lead the convergence of multiple products onto a shared platform, improving the customer experience while reducing duplicated functionality.
Define and evolve our AI strategy, helping teams create AI-powered experiences that deliver measurable value for customers and the business.
Partner with product, engineering, commercial and customer-facing teams to prioritize opportunities, influence product direction and drive successful delivery.