Head of Product, Applied AI

Citizen•New York, NY

4d•Onsite

About The Position

Citizen is the #1 safety app in the United States, with millions of users and a growing enterprise business. The company is undergoing a significant transformation, rebuilding as an AI-native organization. This role is pivotal in defining and leading the next phase of product development, focusing on AI integration and product reinvention. The Head of Product will be responsible for the entire product portfolio, including the consumer app, subscription business, enterprise products, and API integrations. A key initial focus will be on product architecture to create a coherent system from existing features, enabling faster future development. This role operates with a unique model where AI agents handle much of the product management workload, allowing a single individual to manage a broad scope of responsibilities. The position reports directly to the Founder and CEO, who is actively involved in product decisions.

Requirements

Led product for a consumer product used by millions, with a significant subscription business.
Proven track record of owning and moving key metrics like pricing, conversion, or retention.
Experience in making a sprawling product coherent, with a focus on fewer concepts, clearer paths, and faster shipping.
Experience shipping to enterprise or B2B customers.
Experience building with AI and replacing parts of workflow with agents.
Strong quantitative skills: ability to build models, configure experiments, and analyze results.
Experience creating something new rather than running an existing roadmap.
Clear and fast writing skills, with a preference for concise memos with data-driven recommendations.
High agency: ability to take direction and propose a better one, make decisions, ship, and build necessary tools.
Experience leading with a small team by setting a high bar and building systems for efficiency.
Commitment to the mission of safety and a desire to expand globally.
Ability to make confident decisions with incomplete information.
Willingness to take and give direct feedback, especially from a founder.
Willingness to be in New York, in the office, every day.

Nice To Haves

Experience in product architecture to unify disparate features.
Experience in AI-native product development.

Responsibilities

Define and lead the product strategy for Citizen's consumer app, subscription business, enterprise products, and API.
Architect the product to create a coherent and unified system from existing features, enabling faster development cycles.
Own and drive the core product experience, including signups, activation, map, incident experience, alerts, and retention loops.
Manage the subscription business, including pricing, packaging, trials, upgrade paths, and checkout.
Oversee the product aspects of enterprise sales, API packaging and pricing, and partner integrations.
Define and drive product metrics and forecasting, including conversion, plan mix, retention, and enterprise expansion.
Lead the experimentation program end-to-end, ensuring rigor in hypothesis, guardrails, analysis, and decision-making.
Build and operate an AI agent team to perform product management tasks such as discovery synthesis, competitive analysis, spec drafting, experiment design and analysis, and launch notes.
Collaborate daily with the Founder and CEO on product direction.
Partner with the product designer on user-facing features.
Work with engineering leadership on product roadmaps and release timelines.
Collaborate with Finance on product models and forecasting.
Engage with Sales on enterprise product strategy.
Liaise with Real-Time Operations on customer needs.
Work with existing AI agents within the company.