Applied AI Product Designer

Citizen•New York, NY

3d•Onsite

About The Position

Citizen is seeking a senior product designer to lead the consumer mobile experience and own the revenue surface for its AI-native company. This role involves defining the future of product design at Citizen, working directly with the Founder and CEO. The designer will be responsible for creating a product that users open daily, designing intuitive interfaces for real-time video and live safety, optimizing the subscription experience for conversion and retention, and establishing a design operation where AI agents handle production work. The position inherits a product with millions of users, a recognized brand, and the opportunity to invent a new category of safety application.

Requirements

Approximately a decade of experience designing and shipping consumer mobile products used by millions, end-to-end.
Demonstrated taste and the ability to showcase work that proves it.
Strong discernment: ability to identify the best options from a large set and articulate why.
Experience creating something new, such as a novel interaction, category, or product perceived as futuristic.
High agency: ability to take a direction and propose a better one, make decisions, ship, and build tools when necessary.
Experience building and running AI agents to automate parts of the design workflow (e.g., asset generation, prototyping).
Systems thinking: understanding of how design languages (type, color, motion, sound) function and persist.
Experience owning an outcome, not just a surface, including running A/B tests for revenue-generating features (paywalls, pricing, onboarding) and making data-driven decisions.
Comfort acting as a product manager when no dedicated PM is present.
Fluency in video and motion design; ability to prototype in high fidelity and speed on a real device.
Sufficient comfort with code to get ideas onto a phone without waiting for an engineer.
Ability to lead by example and help a small team perform at its best.
A strong sense of mission and care for the impact of safety on real people.
Ability to make confident decisions with incomplete information and handle direct feedback from leadership.

Responsibilities

Define the future of product design at Citizen as an AI-native company.
Lead the consumer mobile experience (iOS first, Android close behind), including onboarding, map, incident experience, live video, alerts, and Premium features.
Own the revenue product, including paywalls, plan mix, trials, upgrade paths, and payment at onboarding.
Develop and evolve Citizen's design system across product, brand, and the live broadcast studio.
Create high-fidelity prototypes rapidly (days, not weeks) using tools like Figma, Origami, SwiftUI, or code.
Conduct usability sessions, analyze funnel data, and run live experiments to validate designs.
Design and manage AI-powered workflows for production tasks such as asset generation and prototyping.
Collaborate daily with the Founder and CEO on product direction.
Partner closely with iOS and Android engineering on shipping timelines.
Work with Marketing on launches, Real-Time Operations on user needs, and existing AI agents.
Ship visible improvements to production within the first 30 days.
Set the product design agenda, including key bets, system design, and operational strategy within the first 60 days.
Ship the first category-defining experience to real users and set the twelve-month design roadmap within the first 90 days.