Head of PMO

Indigo TG

1d

About The Position

As Head of PMO, you will play a critical role in strengthening and scaling Indigo's delivery capability, helping move the organisation towards a more predictable, disciplined and commercially focused delivery model. You will build and lead a high-performing PMO, establishing the governance, standards, reporting and delivery frameworks needed to improve execution across the organisation. Working closely with senior leadership, Sales and Delivery teams, you will provide clear visibility of portfolio performance, risks, capacity and commercial outcomes, while constructively challenging where priorities, commitments or delivery approaches need to change. The role will have a direct impact on On-Time Delivery, Right First Time performance, margin, customer confidence and the scalability of Indigo's delivery operation. You will be expected not simply to introduce processes, but to ensure they are adopted, add value and improve the way Indigo delivers for its customers.

Requirements

• Proven experience building, leading or transforming a PMO function within a complex organisation, with a track record of establishing effective governance and improving delivery maturity.
• Demonstrable success improving delivery performance, quality and operational or commercial outcomes, with a strong understanding of the relationship between execution, cost, margin and customer satisfaction.
• Experience managing or governing complex project and programme portfolios, ideally within a customer-facing environment where priorities, resources and delivery commitments need to be balanced effectively.
• Confident operating with senior leadership and cross-functional stakeholders, with the credibility to challenge constructively and influence decisions without relying solely on formal authority.
• A data-driven approach, able to turn delivery and commercial information into meaningful insight, identify emerging risks and drive measurable improvements.
• A recognised qualification in project, programme, portfolio or PMO management, such as PRINCE2, PMP, APM PMQ or equivalent.

Nice To Haves

• Programme, portfolio or PMO-specific qualifications such as MSP, MoP or P3O would be desirable.
• Experience within telecoms, infrastructure, engineering, technology or another complex, project-led environment would be advantageous.

Responsibilities

• Define and implement Indigo's PMO operating model and roadmap, building a centre of excellence that brings greater consistency, accountability and capability to project, programme and portfolio delivery.
• Establish proportionate governance, stage gates, quality controls and assurance processes across the delivery lifecycle, ensuring projects are well planned, appropriately governed and delivered against agreed standards and commitments.
• Establish clear performance measures and reporting that provide visibility of delivery health, risk, quality and financial performance. Use this insight to improve On-Time Delivery, Right First Time performance, margin, cost control, rework and resource utilisation.
• Bring greater discipline to portfolio prioritisation, demand and capacity planning, helping leadership make informed decisions around investment, resources, risk and customer commitments.
• Act as a trusted advisor to senior stakeholders, providing clear insight and constructively challenging Sales, Delivery and leadership.
• Develop PM capability, standards and ways of working across the organisation, embedding best practice while ensuring processes remain practical and outcome-focused.
• Lead initiatives that improve efficiency, quality, consistency and customer experience.

Benefits

• Investors in People Gold accreditation
• Commitment to investing in the growth and development of our people
• Inclusive environment where everyone feels valued, respected and able to do their best work
• Welcome applications from candidates of all backgrounds
• Make employment decisions based on skills, experience and potential
• Support for reasonable adjustments during the recruitment process

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed