Head of People Analytics

Citizens•Johnston, RI

1d•$205,000 - $277,000•Hybrid

About The Position

We are seeking a visionary leader to spearhead our integrated People Analytics function—uniting analysts, developers, and researchers to create a truly data-driven culture. This role is pivotal in shaping how Citizens Bank leverages human capital insights to inform business decisions, influence outcomes, and reimagine the future of HR where AI and human potential work hand in hand. Reporting directly to the Chief Administrative Officer of HR, the Head of People Analytics will define and execute our talent analytics strategy, delivering actionable insights that transform workforce planning and colleague experience. From automating processes and building predictive models to leading listening posts and advancing AI-driven solutions, this leader will be at the forefront of innovation in HR.

Requirements

A strategic, commercially minded leader with a proven track record in analytics and transformation.
Courageous and creative problem-solver who thrives in complexity and change.
Influential communicator with strong political acumen and the ability to build consensus.
Deep expertise in HR technology, data visualization, predictive modeling, and advanced analytics.
Passion for lifelong learning and developing talent at all levels.
Ability to simplify complexity—turning data into clear, actionable insights.
M.S. or Ph.D. in Industrial/Organizational Psychology, Economics, or related field.
10+ years of experience in analytics leadership.
Demonstrated success leading cross-functional teams and delivering workforce insights.
Proficiency in advanced statistical methods, predictive modeling, NLP/text analytics, and visualization tools (Tableau, R, Alteryx).
Knowledge of cloud technologies and progressive analytics strategies.
Exceptional communication and consultative skills.

Responsibilities

Lead the People Analytics Strategy: Drive the evolution of HR analytics to unlock business value and enable smarter decisions.
Deliver Insights That Matter: Measure and report on workforce trends, diagnose root causes through advanced analysis, predict future outcomes with statistical modeling, and prescribe evidence-based actions that move the business forward.
Tell the Story: Translate complex data into compelling narratives for executives and stakeholders.
Build and Inspire a High-Performing Team: Lead a group of specialized professionals, fostering excellence and innovation.
Champion Data Stewardship: Ensure governance, security, and accessibility of HR data while optimizing our data warehouse.
Innovate with AI: Harness emerging technologies—including agentic AI—to personalize colleague experiences and revolutionize HR practices.
Partner Across the Enterprise: Collaborate with HR, IT, and business leaders to align analytics with strategic priorities.
Advise Leadership: Provide the CHRO, CEO, and Board with insights that shape enterprise decisions.