About The Position
Our client is a profitable and fast-growing B2C subscription SaaS company operating in the US market. The business is already generating 7-figure monthly revenue and is scaling aggressively with a lean, high-performance team. The company works in a complex subscription billing environment where payments performance directly impacts revenue growth. They are now hiring their first dedicated Head of Payments to fully own and optimize the entire payments function. This is a senior hands-on individual contributor role. The company is NOT looking for corporate banking profiles, finance/accounting professionals, strategy-only leaders, or people managers disconnected from execution. They are specifically looking for someone who personally operates and improves payment infrastructure in a high-volume subscription environment. The current payment acceptance rate is 60%, with a goal to reach 90% through structured milestones. The chargeback ratio is currently at ~1.5% and under control.
Requirements
- 5+ years in payments/payment operations
- Strong hands-on experience with: payment orchestration, PSP management, merchant accounts, approval/acceptance optimization, recurring billing/subscription payments, chargebacks/risk management
- Deep understanding of US billing/acquiring ecosystem
- Experience with modern payment infrastructure such as Stripe, Solidgate, or similar platforms
Nice To Haves
- B2C subscription SaaS
- mobile subscription products
- high-risk payments
- dating
- gambling/iGaming
- cybersecurity
- crypto
- aggressive consumer subscription businesses
Responsibilities
- Manage and optimize merchant accounts and payment processors
- Improve payment acceptance/approval rates
- Work with payment orchestration and routing logic
- Monitor and reduce chargebacks, disputes, and payment-related risks
- Leverage AI and automation tools to streamline payment operations — reducing manual work and scaling impact without growing the team
- Collaborate with internal teams when billing issues affect funnel performance
- Analyze payment performance and optimize recurring billing flows
- Build strong relationships with PSPs/acquirers
Benefits
- Strong performance-based bonus structure
- Competitive compensation discussed individually + uncapped performance-based bonus structure
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
